AddToCart Event Missing Some Deduplication Parameters

  • Resolved boundlead

    (@boundlead)


    3 years, 8 months ago

    Hi. I got that message from Facebook Pixel and don’t know how to solve it.

    AddToCart Event Missing Some Deduplication Parameters

    “You’re sending AddToCart events through both your pixel and the Conversions API, but they’re not being deduplicated properly because not enough of these events are receiving an event_id parameter. Event instances sent without an event_id parameter cannot be deduplicated.
    This may cause issues with the measurement of your events as well as the attribution and delivery optimization of any ad campaigns that are optimizing for this event.”

    Solution:

    How to fix the issue
    You’ll need to use the solution below to fix the issue.
    Once you’ve fixed the issue in your website code you can mark it as resolved. This will move it to the Previously Detected section. If the issue is found again after 3 days it will move back to the Active section.
    Add an event_id parameter to all AddToCart events that you’re sending from both your pixel and the Conversions API. To add an event_id parameter to the events you’re sending through the Conversions API, you can use the Payload Helper tool on the Facebook for Developers site to validate that your payload is set up correctly. To add an event_id parameter to the events you’re sending through your pixel, go into your website’s source code and add an event_id parameter to each of your AddToCart event instances.

    This is my Woocommerce Report: https://pastebin.com/UmexL632

    What should i do?

    Also my product are Rejected in Facebook Shop by: Services may not be listed. But don’t understand.

    What i sell is a package of design not a service.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi! I wanna attach myself to this issue, since it has also happened on our site – our retargeting camapgins are not delivering anymore on FB Ads, and FB Ads support is pointing to this issue of missing event ID parameters.

    In our case, also, FB Pixel is ONLY deployed through this plugin, so it must be related to some issue here.

    I have same issue here. And hove no idea how to fix it.

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @boundlead

    Part of the “solution” recommendation from Facebook that you shared is:

    Add an event_id parameter to all AddToCart events that you’re sending from both your pixel and the Conversions API.

    I checked your site and tried to add to cart one of your product, and I saw the an event_id is correctly assigned, and it’s there.

    The screenshot is here.

    Can you please log in to your Events Manager on Facebook here. You may need to select the Business Manager first.

    Then please click the Diagnostic tab. If the issue is there, I can suggest marking it as ignored, as what I can see event_id is assigned, when AddToCart event is fired on your store.

    In regards to the products being rejected, that’s beyond our support ??

    I hope that helps!

    If you have any other questions, do not hesitate to let us know!

Viewing 3 replies - 1 through 3 (of 3 total)
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