Hi there,
I’m afraid we’ll need some more information to determine what’s going on. Can you send an email with the following information to [email protected]:
– The domain name of your site, e.g. https://www.example.com/
– A URL on that domain where you’re seeing the problem, e.g. https://www.example.com/2015/02/17/blog_post.html
– The AddThis profile ID you’re using. Use the instructions on this page to find your profile ID: https://support.addthis.com/customer/portal/articles/1430185-how-to-make-sure-sure-your-site-is-ready-for-addthis-pro
– The version of WordPress and the plugin you’re using.
– The browsers you’ve seen the problem in (with version and operating system) e.g. Firefox version 43 on Windows 8.1
– Do you have any ad blockers or antivirus software installed such as Adblock Plus or McAfee.
– Do the AddThis tools show up on other sites, such as https://www.addthis.com/blog/
– The ISP you’re using and your general geographic location.
