Addresses and contact details not being passed from paypal

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  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @craigwwd

    Thanks for reaching out to us, we’re here to help.

    The issue may be related to the configuration settings within the PayPal Payments Plugin. Specifically, if the “Require final confirmation on checkout ” setting in the Standard Payments tab is unchecked, it could result in the customer’s regular email address not being captured. This is because the checkout page, where customers would typically enter their email address, is skipped.

    chrome_sViaEhmzVK.png

    To address this, please check the “Require final confirmation on checkout” setting in your plugin settings.

    Please make the suggested adjustment and check if the issue is resolved. If the problem persists, do not hesitate to contact us again for further assistance.

    Kind Regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @craigwwd

    Since we haven’t heard back from you, we’ll assume everything is working as needed.

    If you have any more questions, feel free to start a new thread or directly reach out for help. You can get support by opening a ticket with our service desk here: Request Support. Please include this thread’s URL in your ticket for reference.

    Kind regards,
    Krystian

Viewing 2 replies - 1 through 2 (of 2 total)
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