Address not showing on Woo Commerce sale

@photomj

I understand a street address isn’t showing in a recent order. Has this occurred before?

For better assistance, please share your WooCommerce error logs and System Status on this thread so we can take a look at your configuration and check the issue further:

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

This issue has occurred once or twice before. It is NOT an ongoing issue.

### WordPress Environment ###

WordPress address (URL): https://www.healingstonesforyou.com
Site address (URL): https://www.healingstonesforyou.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: b7c_
Total Database Size: 74.11MB
Database Data Size: 58.11MB
Database Index Size: 16.00MB
b7c_woocommerce_sessions: Data: 4.71MB + Index: 0.11MB + Engine MyISAM
b7c_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_woocommerce_order_items: Data: 0.27MB + Index: 0.12MB + Engine MyISAM
b7c_woocommerce_order_itemmeta: Data: 1.76MB + Index: 1.15MB + Engine MyISAM
b7c_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
b7c_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_actionscheduler_actions: Data: 0.38MB + Index: 0.19MB + Engine MyISAM
b7c_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
b7c_actionscheduler_logs: Data: 0.30MB + Index: 0.21MB + Engine MyISAM
b7c_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
b7c_commentmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
b7c_comments: Data: 0.93MB + Index: 0.33MB + Engine MyISAM
b7c_ewwwio_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
b7c_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
b7c_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
b7c_options: Data: 6.04MB + Index: 0.39MB + Engine MyISAM
b7c_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_pmxi_imports: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
b7c_pmxi_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
b7c_postmeta: Data: 18.69MB + Index: 7.21MB + Engine MyISAM
b7c_posts: Data: 4.46MB + Index: 0.78MB + Engine MyISAM
b7c_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
b7c_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
b7c_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_revslider_sliders: Data: 0.17MB + Index: 0.00MB + Engine MyISAM
b7c_revslider_sliders_bkp: Data: 0.28MB + Index: 0.00MB + Engine MyISAM
b7c_revslider_slides: Data: 1.93MB + Index: 0.00MB + Engine MyISAM
b7c_revslider_slides_bkp: Data: 3.51MB + Index: 0.00MB + Engine MyISAM
b7c_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
b7c_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
b7c_sbi_instagram_posts: Data: 0.14MB + Index: 0.00MB + Engine MyISAM
b7c_sgpb_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_sgpb_subscription_error_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
b7c_spbc_auth_logs: Data: 0.06MB + Index: 0.02MB + Engine MyISAM
b7c_spbc_firewall_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_spbc_firewall_logs: Data: 0.25MB + Index: 0.06MB + Engine MyISAM
b7c_spbc_scan_links_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_spbc_scan_results: Data: 0.69MB + Index: 0.23MB + Engine MyISAM
b7c_termmeta: Data: 2.02MB + Index: 0.17MB + Engine MyISAM
b7c_terms: Data: 0.14MB + Index: 0.30MB + Engine MyISAM
b7c_term_relationships: Data: 0.16MB + Index: 0.31MB + Engine MyISAM
b7c_term_taxonomy: Data: 0.09MB + Index: 0.09MB + Engine MyISAM
b7c_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
b7c_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
b7c_usermeta: Data: 2.14MB + Index: 0.88MB + Engine MyISAM
b7c_users: Data: 0.13MB + Index: 0.14MB + Engine MyISAM
b7c_wcpdf_invoice_number: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
b7c_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
b7c_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
b7c_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
b7c_wc_category_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
b7c_wc_customer_lookup: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
b7c_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wc_order_product_lookup: Data: 0.16MB + Index: 0.14MB + Engine MyISAM
b7c_wc_order_stats: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
b7c_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
b7c_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
b7c_wc_product_meta_lookup: Data: 0.23MB + Index: 0.28MB + Engine MyISAM
b7c_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
b7c_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
b7c_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
b7c_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfConfig: Data: 0.44MB + Index: 0.02MB + Engine MyISAM
b7c_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfFileMods: Data: 1.97MB + Index: 0.41MB + Engine MyISAM
b7c_wfHits: Data: 0.40MB + Index: 0.06MB + Engine MyISAM
b7c_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfIssues: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
b7c_wfKnownFileList: Data: 1.03MB + Index: 0.12MB + Engine MyISAM
b7c_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfLogins: Data: 0.20MB + Index: 0.04MB + Engine MyISAM
b7c_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
b7c_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
b7c_wfNotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_wfStatus: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
b7c_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
b7c_woodmart_wishlists: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
b7c_woodmart_wishlist_products: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
b7c_xsg_sitemap_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
b7c_yith_wcwl: Data: 0.10MB + Index: 0.05MB + Engine MyISAM
b7c_yith_wcwl_lists: Data: 0.14MB + Index: 0.21MB + Engine MyISAM
b7c_yoast_indexable: Data: 2.90MB + Index: 0.85MB + Engine MyISAM
b7c_yoast_indexable_hierarchy: Data: 0.10MB + Index: 0.26MB + Engine MyISAM
b7c_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
b7c_yoast_primary_term: Data: 0.04MB + Index: 0.06MB + Engine MyISAM
b7c_yoast_seo_links: Data: 0.11MB + Index: 0.04MB + Engine MyISAM
b7c_yoast_seo_meta: Data: 0.21MB + Index: 0.23MB + Engine MyISAM

### Post Type Counts ###

afterpay_quote: 9
amn_wpforms-lite: 2
attachment: 2296
cms_block: 22
GOTMLS_quarantine: 1
mc4wp-form: 1
nav_menu_item: 194
oembed_cache: 1
page: 89
popup: 3
popup_theme: 8
popupbuilder: 1
portfolio: 9
post: 68
product: 964
product_variation: 2339
revision: 154
saswp: 1
shop_coupon: 9
shop_order: 922
shop_order_refund: 2
woodmart_sidebar: 1
wpcf7_contact_form: 1
ywtm_tab: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

Afterpay Gateway for WooCommerce: by Afterpay – 3.4.0
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Code Snippets: by Code Snippets Pro – 2.14.3
Contact Form 7: by Takayuki Miyoshi – 5.5.6
Facebook for WooCommerce: by Facebook – 2.6.12
GA Google Analytics: by Jeff Starr – 20220124
WPBakery Page Builder: by Michael M - WPBakery.com – 6.8.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Popup Builder: by Sygnoos – 4.1.3
WooCommerce Product Video Gallery: by NikHiL Gadhiya – 1.3.1
Slider Revolution: by ThemePunch – 6.5.13
Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.94
SiteGround Optimizer: by SiteGround – 7.0.6
Sticky Banner: by Hidden Depth – 1.1.0
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.1
WooCommerce: by Automattic – 6.3.1
Woodmart Core: by  – 1.0.31
Yoast SEO: by Team Yoast – 18.3
XML Sitemap Generator for Google: by XmlSitemapGenerator.org – 2.0.3
YITH WooCommerce Tab Manager: by YITH – 1.9.0

### Inactive Plugins (3) ###

Popup Maker: by Popup Maker – 1.16.3
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.4
XML Sitemaps: by Auctollo – 4.1.1

### Must Use Plugins (1) ###

SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #75614 - /shop/
Cart: #71008 - /cart/
Checkout: #71009 - /checkout/
My account: #71010 - /my-account/
Terms and conditions: #71647 - /tandc/

### Theme ###

Name: Woodmart
Version: 6.2.4 (update to version 6.3.3 is available)
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 1,296
Oldest: 2022-02-20 19:31:38 -0500
Newest: 2022-03-22 19:12:30 -0400

Failed: 3
Oldest: 2020-06-13 16:35:37 -0400
Newest: 2020-06-13 16:35:37 -0400

Pending: 2
Oldest: 2022-03-23 05:28:09 -0400
Newest: 2022-03-23 06:59:55 -0400

### Status report information ###

Generated at: 2022-03-22 19:41:02 -04:00

————-
The only logs showing are for Afterpay or Facebook for Woo Commerce. I don’t see any fatal error logs.

Hi @photomj,

Looking at your System Status Report I noticed that your Woodmart theme is overriding the checkout page so the problem may be related to your theme which by the way is not even up to date.

According to the theme changelog here there is a recent update to version 6.3.3. You may want to run the update in a staging site first without affecting your live site if any issues arise after the update. If your host doesn’t offer staging site facilities, you may want to try with the WP Staging plugin.

Cheers.

Hi there,

We’ve not heard back from you in a while so I’ll go ahead and mark this thread as resolved. I hope you’ve found the above information helpful.

Please feel free to create a new thread if you have further questions.

Thanks.