Address line 2 / Company name

  • Hi there,

    With the new plugin it turns out that information entered at the company name or ‘address line 2’ (which is used for ‘unit, apartment, etc) doesn’t show on the DHL label.

    We’ve had some returns as these shipping addresses weren’t correct (because they entered a company name, but it didn’t show on the label for example).

    What to do now?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter josianne

    (@josianne)

    Hi,

    Do you have an answer to this? We have more packages coming back, so what should we do?

    Thread Starter josianne

    (@josianne)

    Hi there, this is really urgent. How can this be fixed? ??

    Hi,
    we Test and it works without an issue.
    Can you look if their is anything to update in your shop.

    Which version of the plugin do you use

    Is it possible to send us an screenshot of the label you create.

    king regards

    Thread Starter josianne

    (@josianne)

    Hi!

    It works fine now, thank you for your reply ??

    Just one more thing, the company name shows up on the line below the customer name, so the label looks like:
    * customer name *
    * Company name *
    * Adress *
    * Country *

    Is it possible to switch the customer name and company name?

    Hello josianne,

    the “customer name” ist generally in Line one so that you can still create Labels if you are sending to privat persons who don’t have a company name.

    If you need to change this for specific sendings, just put the company name into the customer name and the other way around.

    Kind regards,
    Your DHL Partnermanagement

    Thread Starter josianne

    (@josianne)

    Hi there,

    Ok, I get that. So to confirm: the company name is treated the same way as ‘address line 2’ (where one would usually put something like ‘appartment 4’)?

    However, we don’t know when we need to switch these two. Technically, I could switch around the name and the company name before I generate a label, but with 50 orders a day that is not doable: https://prnt.sc/ivcf4q.

    Isn’t there any other solution?

Viewing 6 replies - 1 through 6 (of 6 total)
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