Address Field

  • Resolved cajenkins8

    (@cajenkins8)


    2 years, 9 months ago

    Twice in the past week when someone placed an order the address from a previous order was auto-filled and they could not override (Property Address of Installation field) – is there a setting causing this old address to re-populate? Use WooCommerce on my WP site for my shop – thanks for any assist.

    The page I need help with: [log in to see the link]

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  • Hi @cajenkins8! How’s it going today?

    To help me diagnose it, is it happening with all the products/zip codes or with some specific items/zipcodes only?

    Also, this kind of problem may be caused by a conflict with your theme or with another plugin. ?

    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

    You can find a more detailed explanation on how to do a conflict test here.

    Let me know how it goes! All the best,

    We haven’t heard back from you in a while, so I’m going to mark this thread as resolved – we’ll be here if and/or when you are ready to continue.

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