Additional Fields not showing in the order email

  • Resolved mz83

    (@mz83)


    1 year, 7 months ago

    Hi, from about 10 days ago, the plugin (i have installed a free version) doesn’t send the additional fields in the WOOcommerce order emails.

    It works fine for many years, but from about ten days i have this problem. Is there a solution? Something was changed in your policy?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter mz83

    (@mz83)

    Please note: from the settings dashboard, if i manage the specific additional field, i can choose only “hide from the email” and not vice versa. It’s very urgent for me to solve this problem. Please help me

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @mz83

    Hi mate, could you send us a screenshot of the settings in the “Email” section of our plugin? You can find this path from “WooCommerce” –> “Checkout” — “Email”.

    Regards.

    Hello @jmatiasmastro,

    I have same issue with Version:?7.1.3.

    Screenshot from WooCommerce” –> “Checkout” — “Email: https://ibb.co/g4HqDkD

    Thread Starter mz83

    (@mz83)

    @darkefshad i wrote a message on their support form on quadlayer website.
    They said that this function is allowed only for premium users. I didn’t understand why, but in my experience the plugin worked properly until the last month, and it sent the additional fields on woocommerce order email with the free version too. They said that it has been ever a premium feature… so strange!

    My plugin is setted exactly as your screenshot. The additional fields should be send by default settings but it doesn’t works.

    @mz83 I have downgraded the plugin to 6.4.3 which was my version untl I upgraded to latest one. And now it is working as expected, in some version they stopped this feature for free version.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @mz83 @darkefshad

    Hello mate, I am afraid to inform you that the sending of additional fields through the orders sent by email is a premium feature.

    Regards.

Viewing 6 replies - 1 through 6 (of 6 total)
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