Addition to FAQ: CSV File Formatting Tips

Add the following to your support documentation:

Before attempting to import a file, make sure that the csv file is encoded as text file and does not have any custom formatting in it.

Microsoft Excel adds odd formatting to the file and making problems at import and even breaking it. When you save a file in Microsoft Excel, make sure that you check the document type to be txt or csv, to prevent odd formatting, and on that page it should also let you select the separator or delimiter.

If you can’t find the options to do this, try LibreOffice, as it is a bit easier to find them there.

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