adding users to backend

  • Resolved marchajj

    (@marchajj)


    2 years, 5 months ago

    Dear team kindly note I cannot add new users from the backend as author role or admin or subscriber or contributor and I am the shop administrator, can someone advise what’s happening? when I add a new user and click the blue button it’s just refreshing the page and the user is not created.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 24 total)
  • Plugin Support Raif D. a11n

    (@rdeari)

    Hi @marchajj !

    Can you please share your site’ System Status Report?
    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button, then paste it here.

    Please feel free to redact any information from your System Status Report that you think should not be shared publicly. ??

    Thank you!

    Roxy

    (@roxannestoltz)

    Hi @marchajj ,

    Thanks for reaching out!

    I understand that you are unable to add new users to the backend.

    Please confirm if this is a single install or a multi-site setup? If you have a multi-site setup, you would need to be Super Admin to be able to add new users.

    If this is a single install, this issue is generally caused by a theme/plugin conflict and performing a full conflict test may point out where the issue is stemming from.

    The best way to determine this is to:

    – Clear site and browser caching
    – Temporarily switch your theme to Storefront
    – Disable all plugins except for WooCommerce
    – Temporarily remove any custom code that may be added
    – Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers by using the free WP Staging plugin.

    If the above makes no difference, please could you share a copy of the following:

    – System Status: WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’.
    – Fatal error logs: WooCommerce > Status > Logs (if any)

    Once you do this, you can paste your response here.

    Thanks!

    Thread Starter marchajj

    (@marchajj)

    Hello everyone and thanks for your support and answers, kindly check below my System Status Report:

    WordPress environment
WordPress address (URL):		https://kadoonpro.com
Site address (URL):		https://kadoonpro.com
WooCommerce version:		4.7.4
WooCommerce REST API package:		 4.7.4 /home/kadoonpro/public_html/wp-content/plugins/woocommerce/includes
WooCommerce Blocks package:		 3.6.0 /home/kadoonpro/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Action Scheduler package:		 3.1.6 /home/kadoonpro/public_html/wp-content/plugins/woocommerce/packages/action-scheduler
WooCommerce Admin package:		 1.6.4 /home/kadoonpro/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
Log directory writable:		 /home/kadoonpro/public_html/wp-content/uploads/wc-logs/
WordPress version:		
WordPress multisite:		–
WordPress memory limit:		1 GB
WordPress debug mode:		
WordPress cron:		
Language:		en_US
External object cache:		–
Server environment
Server info:		Apache
PHP version:		7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP post max size:		208 MB
PHP time limit:		0
PHP max input vars:		2000
cURL version:		7.83.1, OpenSSL/1.1.1o
SUHOSIN installed:		–
MySQL version:		5.5.5-10.3.35-MariaDB
Max upload size:		200 MB
Default timezone is UTC:		
fsockopen/cURL:		
SoapClient:		
DOMDocument:		
GZip:		
Multibyte string:		
Remote post:		
Remote get:		
Database
WooCommerce database version:		4.7.2
Database prefix	 	wp_
Total Database Size	 	1203.49MB
Database Data Size	 	1134.39MB
Database Index Size	 	69.10MB
wp_woocommerce_sessions	 	Data: 1.06MB + Index: 0.01MB + Engine MyISAM
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wp_usermeta	 	Data: 1.70MB + Index: 0.85MB + Engine MyISAM
wp_users	 	Data: 0.10MB + Index: 0.07MB + Engine MyISAM
wp_wcpdf_invoice_number	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes	 	Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions	 	Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup	 	Data: 0.04MB + Index: 0.06MB + Engine MyISAM
wp_wc_customer_lookup	 	Data: 0.06MB + Index: 0.04MB + Engine MyISAM
wp_wc_download_log	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup	 	Data: 0.02MB + Index: 0.05MB + Engine MyISAM
wp_wc_order_product_lookup	 	Data: 0.91MB + Index: 0.81MB + Engine MyISAM
wp_wc_order_stats	 	Data: 0.23MB + Index: 0.14MB + Engine MyISAM
wp_wc_order_tax_lookup	 	Data: 0.13MB + Index: 0.14MB + Engine MyISAM
wp_wc_points_rewards_user_points	 	Data: 0.10MB + Index: 0.13MB + Engine MyISAM
wp_wc_points_rewards_user_points_log	 	Data: 0.29MB + Index: 0.21MB + Engine MyISAM
wp_wc_product_meta_lookup	 	Data: 0.20MB + Index: 0.29MB + Engine MyISAM
wp_wc_reserved_stock	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpie_template	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
Post Type Counts
acf-field	 	1
acf-field-group	 	1
attachment	 	11851
blocked_user	 	1
ct_afc	 	1
custom_css	 	1
fgf_master_log	 	625
fgf_rules	 	2
ig_campaign	 	1
ig_message	 	4
jet-smart-filters	 	1
nav_menu_item	 	793
oembed_cache	 	4
page	 	309
pfw_table	 	1
post	 	7
product	 	2711
product_variation	 	2
revision	 	443
shop_coupon	 	28
shop_order	 	1425
shop_order_refund	 	3
wc_cs_bill_statement	 	13
wc_cs_credits	 	1
wc_cs_credits_txn	 	3
wc_cs_scheduled_jobs	 	2
wc_cs_vrtualfundstxn	 	5
woo_mb_template	 	12
wpcf7_contact_form	 	22
wpt_product_table	 	1
zn_layout	 	2
zn_pb_templates	 	2
znpb_template_mngr	 	1
Security
Secure connection (HTTPS):		
Hide errors from visitors		
Active plugins (50)
WPML Multilingual CMS	 	by OnTheGoSystems – 4.3.6
Myfatoorah - API Ver2.0	 	by Nermeen Shoman – 2.0 – Installed version not tested with active version of WooCommerce 4.7.4
Admin Menu Editor	 	by Janis Elsts – 1.9.10
Advanced Custom Fields	 	by Elliot Condon – 5.9.6
AffiliateWP - Store Credit	 	by Sandhills Development, LLC – 2.3.4
HTML in Category Descriptions	 	by Arno Esterhuizen – 1.2.3
BackUpWordPress	 	by XIBO Ltd – 3.10
Better Search Replace	 	by Delicious Brains – 1.3.4
Contact Form 7 - Dynamic Text Extension	 	by Chris Mavricos, SevenSpark – 2.0.3
Contact Form 7 - Success Page Redirects	 	by Ryan Nevius – 1.2.0
Contact Form DB	 	by Michael Simpson – 2.10.28
Contact Form 7	 	by Takayuki Miyoshi – 5.3
Country Code Selector	 	by INTOLAP – 10.2 – Installed version not tested with active version of WooCommerce 4.7.4
Credits for WooCommerce	 	by FantasticPlugins – 2.4
Customer Reviews for WooCommerce	 	by Customer Reviews – 4.5
Duplicate Menu	 	by Jonathan Christopher – 0.2.2
Duplicate Page	 	by mndpsingh287 – 4.3
Easy FancyBox	 	by RavanH – 1.8.18
Font Awesome	 	by Font Awesome – 4.0.0-rc21
Free Gifts for WooCommerce	 	by FantasticPlugins – 6.0
Insert Headers and Footers	 	by WPBeginner – 1.6.0
Kallyas Addon - Overlay Navigation	 	by Hogash Studio – 1.0.12
Nav Menu Roles	 	by Kathy Darling – 2.0.0
Prevent Browser Caching	 	by Kostya Tereshchuk – 2.3.2
Recently viewed and most viewed products	 	by CedCommerce – 1.0.12
Remove Query Strings From Static Resources	 	by Speed Up My Website – 1.4
Reveal IDs	 	by Oliver Schl?be – 1.5.4
TI WooCommerce Wishlist	 	by TemplateInvaders – 1.21.12 – Installed version not tested with active version of WooCommerce 4.7.4
User Role Editor	 	by Vladimir Garagulya – 4.59.1
Where Did You Hear About Us Checkout Field for WooCommerce	 	by Wooassist – 1.1.2 – Installed version not tested with active version of WooCommerce 4.7.4
Challan Pro	 	by WebAppick – 4.1.17
WebP Express	 	by Bj?rn Rosell – 0.19.1
WooCommerce Coupon Usage (Premium)	 	by ElliotVS – 3.1.4 – Installed version not tested with active version of WooCommerce 4.7.4
Advanced Order Export For WooCommerce	 	by AlgolPlus – 3.2.2
Shipping Address QR code for Invoices & Packing lists	 	by Webdados – 1.1.2 – Installed version not tested with active version of WooCommerce 4.7.4
WooCommerce Extended Coupon Features FREE	 	by Soft79 – 3.2.1 – Installed version not tested with active version of WooCommerce 4.7.4
WooCommerce Print Invoice & Delivery Note	 	by Tyche Softwares – 4.4.8 – Installed version not tested with active version of WooCommerce 4.7.4
WooCommerce Gateways Country Limiter	 	by OnTheGoSystems – 1.4 – Installed version not tested with active version of WooCommerce 4.7.4
Discounts Per Payment Method on WooCommerce	 	by Claudio Sanches – 3.1.0 – Installed version not tested with active version of WooCommerce 4.7.4
WooCommerce Product Table	 	by Barn2 Plugins – 2.6.3 – Installed version not tested with active version of WooCommerce 4.7.4
WooCommerce TM Extra Product Options	 	by themeComplete – 5.0.12.10 – Installed version not tested with active version of WooCommerce 4.7.4
WooCommerce URL Coupons	 	by SkyVerge – 2.9.3 – Installed version not tested with active version of WooCommerce 4.7.4
WooCommerce	 	by Automattic – 4.7.4
WP Ajax Load More Pagination	 	by Processby – 1.1.5
Asset CleanUp: Page Speed Booster	 	by Gabriel Livan – 1.3.7.2
Hide Dashboard Notifications	 	by BitofWP – 1.2.0
WPML String Translation	 	by OnTheGoSystems – 3.0.6
WPS Hide Login	 	by WPServeur, NicolasKulka, wpformation – 1.6
YITH WooCommerce Checkout Manager	 	by YITH – 1.4.5
ZNPB Counter Element	 	by Balasa Sorin Stefan – 1.0.2
Inactive plugins (19)
AffiliateWP	 	by Sandhills Development, LLC – 2.6.7
AffiliateWP - Affiliate Area Tabs	 	by Sandhills Development, LLC – 1.2.9
AffiliateWP - Show Affiliate Coupons	 	by AffiliateWP – 1.0.7
Autoptimize	 	by Frank Goossens (futtta) – 2.8.1
BCM Duplicate Menu	 	by BCM.dev – 1.0.4
Challan - PDF Invoice & Packing Slip for WooCommerce	 	by WebAppick – 3.3.18
Easy WP SMTP	 	by wpecommerce, alexanderfoxc – 1.4.1
iThemes Security	 	by iThemes – 7.9.1
Maintenance	 	by WebFactory Ltd – 4.03
Mobile Verification	 	by Tushar – 1.1 – Installed version not tested with active version of WooCommerce 4.7.4
Product Recommendation Quiz for eCommerce	 	by RevenueHunt – 1.1.0
WooCommerce Points and Rewards	 	by WooCommerce – 1.6.31 – Installed version not tested with active version of WooCommerce 4.7.4
WooCommerce SMSA Shipping Integration	 	by cedcommerce – 2.0.0 – Installed version not tested with active version of WooCommerce 4.7.4
WooCommerce Store Credit	 	by Themesquad – 3.5.0
WooCommerce Tax Control	 	by Punit Patel – 1.0.0 – Installed version not tested with active version of WooCommerce 4.7.4
WP-Optimize - Clean, Compress, Cache	 	by David Anderson, Ruhani Rabin, Team Updraft – 3.1.6
WP Fastest Cache	 	by Emre Vona – 0.9.1.4
WP HTML Mail - Email Template Designer	 	by Hannes Etzelstorfer // codemiq – 3.0.3
Zafer Filter	 	by <a href="https://github.com/abdallahoraby/"> Abdallah Oraby </a> – 0.1
Dropin Plugins (1)
maintenance.php	 	maintenance.php
Settings
API enabled:		–
Force SSL:		–
Currency		SAR (?.?)
Currency position		right
Thousand separator		,
Decimal separator		.
Number of decimals		2
Taxonomies: Product types		external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com:		–
WooCommerce pages
Shop base:		#867 - /shop-2/
Cart:		#864 - /%d8%b3%d9%84%d8%a9-%d8%a7%d9%84%d8%b4%d8%b1%d8%a7%d8%a1/
Checkout:		#865 - /checkout-2/
My account:		#866 - /my-account-2/
Terms and conditions:		
Theme
Name:		Kallyas Child Theme
Version:		4.0.0
Author URL:		https://themeforest.net/user/hogash
Child theme:		
Parent theme name:		Kallyas
Parent theme version:		4.18.0
Parent theme author URL:		https://themeforest.net/user/hogash
WooCommerce support:		
Templates
Overrides	 	kallyas/archive-product.php,
kallyas/woocommerce/product-searchform.php
    Roxy

    (@roxannestoltz)

    Hi @marchajj ,

    Thanks for providing the System status report.

    I am able to see that your site is not updated which could affect the functionality of the site.

    WooCommerce version: 4.7.4

    Please could you update the WooCommerce plugin in order to obtain optimal functionality? Below is a guide on how to do this:
    https://woocommerce.com/document/how-to-update-woocommerce/

    WooCommerce database version: 4.7.2

    Additionally, please update your WooCommerce Database to match the core version. This can be done via?WooCommerce?>?Status?>?Tools?>?Update database. Below is more detail documentation on this:
    https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

    PHP version: 7.1.33

    Lastly, I am able to see that your WordPress site does not meet the minimum requirements, which could cause plugins, including core WooCommerce plugin, to not function as expected.

    Please refer to the WooCommerce server recommendations below.
    https://woocommerce.com/document/server-requirements/

    Please ensure that you have a good?backup?of your?full site and database?in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.

    Most hosting providers have this included in the subscription however, you may also consider using a service such as?Jetpack, or a plugin like?UpdraftPlus.

    Please let me know how this goes!

    Plugin Support Kaushik S. a11n

    (@kaushiksomaiya)

    Hi there @marchajj!

    Thanks for sharing the system status report.

    As suggested by @roxannestoltz, I’d advise updating the WooCommerce plugin and WooCommerce database to the latest version.

    If that doesn’t help, you can ensure none of the other plugins or your theme is causing this issue by performing conflict testing as described here: https://woocommerce.com/document/how-to-test-for-conflicts/

    Be sure to backup your site before you do any changes.

    Let us know how it goes. ??

    Thread Starter marchajj

    (@marchajj)

    can you check for me please my other website woocommerce system report and let me know if its ok or need updates as well?

    WordPress address (URL):		https://kadoonstore.com
Site address (URL):		https://kadoonstore.com
WooCommerce version:		4.2.0
WooCommerce REST API package:		 1.0.8 /home/kadoon/public_html/wp-content/plugins/woocommerce/packages/woocommerce-rest-api
WooCommerce Blocks package:		 2.5.16 /home/kadoon/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Action Scheduler package:		 3.1.6 /home/kadoon/public_html/wp-content/plugins/woocommerce/packages/action-scheduler
WooCommerce Admin package:		 1.2.3 /home/kadoon/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
Log directory writable:		 /home/kadoon/public_html/wp-content/uploads/wc-logs/
WordPress version:		
WordPress multisite:		–
WordPress memory limit:		512 MB
WordPress debug mode:		
WordPress cron:		–
Language:		en_US
External object cache:		–
Server environment
Server info:		Apache
PHP version:		7.3.33
PHP post max size:		265 MB
PHP time limit:		0
PHP max input vars:		10000
cURL version:		7.83.1, OpenSSL/1.1.1o
SUHOSIN installed:		–
MySQL version:		5.5.5-10.3.35-MariaDB
Max upload size:		265 MB
Default timezone is UTC:		
fsockopen/cURL:		
SoapClient:		
DOMDocument:		
GZip:		
Multibyte string:		
Remote post:		
Remote get:		
Database
WooCommerce database version:		4.2.0
Database prefix	 	wp_
Total Database Size	 	435.79MB
Database Data Size	 	377.05MB
Database Index Size	 	58.74MB
wp_woocommerce_sessions	 	Data: 141.85MB + Index: 2.98MB + Engine MyISAM
wp_woocommerce_api_keys	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items	 	Data: 2.76MB + Index: 1.15MB + Engine MyISAM
wp_woocommerce_order_itemmeta	 	Data: 24.10MB + Index: 8.60MB + Engine MyISAM
wp_woocommerce_tax_rates	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions	 	Data: 2.20MB + Index: 0.84MB + Engine MyISAM
wp_actionscheduler_claims	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs	 	Data: 1.88MB + Index: 1.04MB + Engine MyISAM
wp_berocket_termmeta	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_ca_cart_abandonment	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cf7dbplugin_st	 	Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_cf7dbplugin_submits	 	Data: 5.34MB + Index: 0.29MB + Engine MyISAM
wp_commentmeta	 	Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_comments	 	Data: 4.60MB + Index: 1.72MB + Engine MyISAM
wp_customer_otp	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_customer_otp_logs	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_duplicator_packages	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_icl_content_status	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_core_status	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_flags	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_languages	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_icl_languages_translations	 	Data: 0.10MB + Index: 0.10MB + Engine MyISAM
wp_icl_locale_map	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_message_status	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_mo_files_domains	 	Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_icl_node	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_reminders	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_strings	 	Data: 5.88MB + Index: 4.67MB + Engine MyISAM
wp_icl_string_packages	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_string_pages	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_string_positions	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_string_status	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_string_translations	 	Data: 2.52MB + Index: 0.89MB + Engine MyISAM
wp_icl_string_urls	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_translate	 	Data: 0.25MB + Index: 0.03MB + Engine MyISAM
wp_icl_translate_job	 	Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_icl_translations	 	Data: 0.67MB + Index: 1.26MB + Engine MyISAM
wp_icl_translation_batches	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_icl_translation_status	 	Data: 0.55MB + Index: 0.14MB + Engine MyISAM
wp_itsec_bans	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_distributed_storage	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_fingerprints	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_geolocation_cache	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_lockouts	 	Data: 0.09MB + Index: 0.08MB + Engine InnoDB
wp_itsec_logs	 	Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_itsec_mutexes	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_opaque_tokens	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_temp	 	Data: 0.17MB + Index: 0.33MB + Engine InnoDB
wp_itsec_user_groups	 	Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_kadoon_filter	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options	 	Data: 22.84MB + Index: 1.24MB + Engine MyISAM
wp_postmeta	 	Data: 136.97MB + Index: 19.20MB + Engine MyISAM
wp_posts	 	Data: 8.16MB + Index: 2.38MB + Engine MyISAM
wp_revslider_css	 	Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders	 	Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides	 	Data: 0.19MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_say_what_strings	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta	 	Data: 0.21MB + Index: 0.16MB + Engine MyISAM
wp_terms	 	Data: 0.23MB + Index: 0.36MB + Engine MyISAM
wp_term_relationships	 	Data: 0.54MB + Index: 1.18MB + Engine MyISAM
wp_term_taxonomy	 	Data: 0.13MB + Index: 0.12MB + Engine MyISAM
wp_tinvwl_analytics	 	Data: 0.07MB + Index: 0.10MB + Engine MyISAM
wp_tinvwl_items	 	Data: 0.07MB + Index: 0.03MB + Engine MyISAM
wp_tinvwl_lists	 	Data: 0.18MB + Index: 0.07MB + Engine MyISAM
wp_tm_taskmeta	 	Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_tm_tasks	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta	 	Data: 10.02MB + Index: 5.69MB + Engine MyISAM
wp_users	 	Data: 0.64MB + Index: 0.47MB + Engine MyISAM
wp_wcpdf_invoice_number	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup	 	Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wp_wc_customer_lookup	 	Data: 0.36MB + Index: 0.27MB + Engine MyISAM
wp_wc_download_log	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup	 	Data: 0.05MB + Index: 0.11MB + Engine MyISAM
wp_wc_order_product_lookup	 	Data: 1.05MB + Index: 0.98MB + Engine MyISAM
wp_wc_order_stats	 	Data: 0.45MB + Index: 0.28MB + Engine MyISAM
wp_wc_order_tax_lookup	 	Data: 0.26MB + Index: 0.31MB + Engine MyISAM
wp_wc_points_rewards_user_points	 	Data: 0.26MB + Index: 0.37MB + Engine MyISAM
wp_wc_points_rewards_user_points_log	 	Data: 0.75MB + Index: 0.55MB + Engine MyISAM
wp_wc_product_meta_lookup	 	Data: 0.11MB + Index: 0.17MB + Engine MyISAM
wp_wc_tax_rate_classes	 	Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks	 	Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woo_wallet_transactions	 	Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woo_wallet_transaction_meta	 	Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Post Type Counts
acf-field	 	1
acf-field-group	 	1
attachment	 	8520
blocked_user	 	1
br_labels	 	5
br_sale_report	 	1
ct_afc	 	1
custom_css	 	1
fgf_master_log	 	430
fgf_rules	 	1
ig_campaign	 	1
ig_message	 	4
nav_menu_item	 	188
oembed_cache	 	19
page	 	319
pfw_table	 	1
popup	 	3
popup_theme	 	8
post	 	9
product	 	1419
revision	 	512
shop_coupon	 	372
shop_order	 	7888
shop_order_refund	 	34
social_icon	 	2
woo_mb_template	 	12
wpcf7_contact_form	 	17
wpt_product_table	 	1
zn_layout	 	2
zn_pb_templates	 	2
znpb_template_mngr	 	1
Security
Secure connection (HTTPS):		
Hide errors from visitors		
Active plugins (42)
WPML Multilingual CMS	 	by OnTheGoSystems – 4.3.6
Redirect 404 to Homepage	 	by pipdig – 1.0
Myfatoorah - API Ver2.0	 	by Nermeen Shoman – 2.0 – Installed version not tested with active version of WooCommerce 4.2.0
Admin Menu Editor	 	by Janis Elsts – 1.9.5
Advanced Custom Fields	 	by Elliot Condon – 5.9.1
WooCommerce Advanced Product Labels	 	by BeRocket – 1.1.19
HTML in Category Descriptions	 	by Arno Esterhuizen – 1.2.3
Autoptimize	 	by Frank Goossens (futtta) – 2.8.1
BackUpWordPress	 	by XIBO Ltd – 3.10
iThemes Security	 	by iThemes – 7.9.0
Classic Editor	 	by WordPress Contributors – 1.6
Contact Form 7	 	by Takayuki Miyoshi – 5.1.9
Country Code Selector	 	by INTOLAP – 10.2 – Installed version not tested with active version of WooCommerce 4.2.0
Duplicator	 	by Snap Creek – 1.4.6
Free Gifts for WooCommerce	 	by FantasticPlugins – 5.9
Insert Headers and Footers	 	by WPBeginner – 1.4.5
Kallyas Addon - Overlay Navigation	 	by Hogash Studio – 1.0.12
SendPulse Email Marketing Newsletter	 	by SendPulse – 2.1.0
SendPulse Free Web Push	 	by SendPulse – 1.3.0
Social Icons	 	by ThemeGrill – 1.7.4
TI WooCommerce Wishlist	 	by TemplateInvaders – 1.20.2
Tracking Code Manager	 	by IntellyWP – 2.0.1
Where Did You Hear About Us Checkout Field for WooCommerce	 	by Wooassist – 1.1.2 – Installed version not tested with active version of WooCommerce 4.2.0
Challan Pro	 	by WebAppick – 4.1.17
WooCommerce Coupon Usage (Premium)	 	by ElliotVS – 3.1.4 – Installed version not tested with active version of WooCommerce 4.2.0
Advanced Order Export For WooCommerce	 	by AlgolPlus – 3.1.8
WooCommerce Extended Coupon Features	 	by Soft79 – 3.1.1 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Print Invoice & Delivery Note	 	by Tyche Softwares – 4.4.8 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Gateways Country Limiter	 	by OnTheGoSystems – 1.4 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Google Analytics Integration	 	by WooCommerce – 1.5.1
WooCommerce Points and Rewards	 	by WooCommerce – 1.6.31 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Product CSV Import Suite	 	by WooCommerce – 1.10.38
WooCommerce Product Table	 	by Barn2 Plugins – 2.6.3
WooCommerce URL Coupons	 	by SkyVerge – 2.9.3 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce	 	by Automattic – 4.2.0
WP Ajax Load More Pagination	 	by Processby – 1.1.5
Asset CleanUp: Page Speed Booster	 	by Gabriel Livan – 1.3.7.2
WP Fastest Cache	 	by Emre Vona – 0.9.1.3
Hide Dashboard Notifications	 	by BitofWP – 1.1.0
WPML String Translation	 	by OnTheGoSystems – 3.0.6
WPS Hide Login	 	by WPServeur, NicolasKulka, tabrisrp – 1.5.6
YITH WooCommerce Checkout Manager	 	by YITH – 1.4.5
Inactive plugins (0)
Dropin Plugins (1)
maintenance.php	 	maintenance.php
Settings
API enabled:		–
Force SSL:		–
Currency		SAR (?.?)
Currency position		right
Thousand separator		,
Decimal separator		.
Number of decimals		2
Taxonomies: Product types		external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomies: Product visibility		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Connected to WooCommerce.com:		–
WooCommerce pages
Shop base:		#867 - /shop-2/
Cart:		#864 - /shopping-cart/
Checkout:		#865 - /checkout-2/
My account:		#866 - /my-account-2/
Terms and conditions:		
Theme
Name:		Kallyas Child Theme
Version:		4.0.0
Author URL:		https://themeforest.net/user/hogash
Child theme:		
Parent theme name:		Kallyas
Parent theme version:		4.18.1
Parent theme author URL:		https://themeforest.net/user/hogash
WooCommerce support:		
Templates
Overrides	 	kallyas/woocommerce/product-searchform.php
    Roxy

    (@roxannestoltz)

    Hi @marchajj ,

    can you check for me please my other website woocommerce system report and let me know if its ok or need updates as well?

    Yes, this site will also need to be updated, as the WooCommerce core version, WooCommerce Database, and PHP version are also outdated, as seen below:

    WooCommerce version:	4.2.0
PHP version:		7.3.33
WooCommerce database version:	4.2.0

    Please let me know if this makes any difference?

    Thanks!

    Thread Starter marchajj

    (@marchajj)

    Great @roxannestoltz Thank you so much for the help and support, I will update right now! stay safe!

    Hi @marchajj ,

    Thanks for sharing the system status report from the other site as well.

    As suggested by @roxannestoltz, we advise updating the WooCommerce plugin and WooCommerce database to the latest version.

    Before running any updates please back up your site.

    Roxy

    (@roxannestoltz)

    Hi @marchajj ,

    You are very welcome!

    Please let me know if the issue persists after the update so that further troubleshooting can be done.

    Have a lovely day further:)

    Thread Starter marchajj

    (@marchajj)

    yes dear definitely, I will mark this topic as resolved and if anything happens will reply, here again.

    Thanks for the wishes, you too enjoy the day, the heat, and the summer:)!

    Thread Starter marchajj

    (@marchajj)

    Hi team how are you all? kindly note I am trying to update to WordPress 6.0 https://prnt.sc/Bk_sEhgqhqfc and in my update screen it’s not there, I don’t know if this is the right thread to report but just need a little push from someone, I already clicked check again but nothing happened and I know the latest version of WordPress is 6.0 now and i should update right?

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @marchajj!

    Thanks for the reply!

    I am trying to update to WordPress 6.0 https://prnt.sc/Bk_sEhgqhqfc and in my update screen it’s not there, I don’t know if this is the right thread to report but just need a little push from someone, I already clicked check again but nothing happened and I know the latest version of WordPress is 6.0 now and i should update right?

    Since you are updating across multiple releases/versions, please follow the extended upgrade guide here to proceed with your update.

    Hope this helps! Let us know how it turns out!

    Thread Starter marchajj

    (@marchajj)

    Hello everyone! I hope you are all safe and fine today and enjoying the day. Kindly note I didn’t finish the Upgrading WordPress – Extended Instructions because actually I am afraid of this delete section deleting something wrong or by mistake, however, I need to ask you something about my plugins and backend: https://prnt.sc/SxHNKlypWLVE how it’s saying “You have the latest version of WordPress. ” and all my plugins I believe outdated and expired and even the WordPress version as well. why my notification system or warning is wrong? shouldn’t I see you should update this and that from the backend and not like this everything is updated?? Do you think there is something that blocking the update or installing the new updates directly from my WP-ADMIN backend

    Hi @marchajj

    I didn’t finish the Upgrading WordPress – Extended Instructions because actually I am afraid of this delete section deleting something wrong or by mistake

    Even though it is considered a good practice to remove those files/folders prior to installation, it’s fine if you’d rather skip this step. It won’t normally cause any issues, as the new installation files/folders will overwrite the old ones.
    Note that, in one way or the other, it is always important to keep a backup.

    Do you think there is something that blocking the update or installing the new updates directly from my WP-ADMIN backend

    You can try disabling all plugins and reloading the WordPress Updates page. If that doesn’t help, since this particular forum is for questions that are related to the core WooCommerce plugin features, please post a new topic to the Fixing WordPress Forum.

    Cheers

Viewing 15 replies - 1 through 15 (of 24 total)
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