Adding site to WordPress.com for Google docs

  • Resolved tonifairheadcreative

    (@tonifairheadcreative)


    4 years, 2 months ago

    Hello!
    Added WordPress.com for Google docs add-on. Followed normal steps and when asked to add site got this error: That site does not seem to be accessible or no longer has the Jetpack plugin installed.
    I confirmed that jetpack is installed and running on the site. Jetpack JSON API is activated, and WordPress.com shows that site is connected properly.
    Tried with reinstalling and reconnecting plugin but the issues is still present. Tried with disabling all other plugins but still no luck.
    Checked the site’s speed and SSL certificate grade and found no issues.
    Tested xmlrpc.php file and passed both checks.

    Any suggestions for resolving the issue.

    Thanks and greetings!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi there,

    I’ve changed a setting on our end related to this – can you try again to connect the Google Docs add-on?

    Best,

    Thread Starter tonifairheadcreative

    (@tonifairheadcreative)

    Hi, Bruce!

    Thank you for the response, but unfortunately still getting the error when trying to connect the docs to site: That site does not seem to be accessible or no longer has the Jetpack plugin installed.

    Contacted also webhost’s support but they couldn’t find anything that could cause this issue.

    Tested site also on https://jptools.wordpress.com/debug/ and all tests have passed.

    What actions do you suggest to solve this issue?

    Thank you and greetings!

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hi @tonifairheadcreative,

    Thanks for doing that comprehensive troubleshooting! Can you please temporarily deactivate the Classic Editor plugin, then try integrating with Google Docs? We’ve often found that plugin to be the culprit in cases like this.

    Let us know how it goes!

    Thread Starter tonifairheadcreative

    (@tonifairheadcreative)

    Hi Jen,
    thank you for the tip, but already tried disabling all plugins and couldn’t add site to docs. Always getting the same error: That site does not seem to be accessible or no longer has the Jetpack plugin installed.

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    @tonifairheadcreative thanks for the update. What a strange, persistent error!

    At this point, we’d like to run some more tests with you on your site via email to try to figure out what’s happening.

    Could you contact us via this contact form and mention this thread?

    Once we get your message, someone will be in touch and start troubleshooting this with you. Linking to this forum post will inform the next person what we’ve tried already.

    Let us know if you have any questions. Otherwise we’ll wait to get that email from you.

Viewing 5 replies - 1 through 5 (of 5 total)
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