Adding reply-to email to Action

  • Resolved Eva Silvertant

    (@msilvertant)


    3 years, 9 months ago

    Hello. I just added an Action to a contact form, whereupon clicking Send, you are sent an email with instructions for a service we offer.

    The only problem is that the email that is sent has the user email as the reply-to email. For some reason it’s not using the sender email I provided. What I would like is for the user to be able to respond to the automatic email with any questions they have, after which a person can help them further. But since the reply-to email is the same as the user email, they would be responding to themselves.

    How do I define the reply-to email?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • ciao @msilvertant

    try replacing

    Reply-To: [your-email]

    with

    Reply-To: [_site_admin_email]

    in the second mail reply-to field, let me know if has worked

    Thread Starter Eva Silvertant

    (@msilvertant)

    No, I still get the same behavior. Besides, I want to use an email other than the site admin’s email.

    Ciao @msilvertant,
    the “reply to:” tag is used to indicate who to reply, make sure you enter it correctly. if it still doesn’t work, write here a copy of what you have in “reply to” field and let’s see if we can find the reason why it’s not working for you.

    If you want to specify a different email than the administrator one, just write it in longhand, for example: Reply-To: [email protected]

    here you can find more info
    https://contactform7.com/adding-cc-bcc-and-other-mail-headers/

    Thread Starter Eva Silvertant

    (@msilvertant)

    Why do you keep mentioning ‘Reply-To’? I just see two input fields called To and From. I put [your-email] in To, and a specified email in From. But when I test the Submission Action, the mail that gets sent has my own address as the sender.

    ciao @msilvertant

    take a look here:
    https://contactform7.com/adding-cc-bcc-and-other-mail-headers/

    under “Additional Headers” you need to type “Reply-To: [email protected]” and enter the address to which the email is sent when you click on reply.

    hope it help!

    Thread Starter Eva Silvertant

    (@msilvertant)

    I wasn’t talking about that section though. But I just realized why there seems to be some miscommunication, as I’m using a redirection extension for Contact Form 7 whereas I thought I was using vanilla CF7. So the tab and functionality I have been asking about come from this other plugin. My bad. Thanks for trying to help anyway, Erik.

Viewing 6 replies - 1 through 6 (of 6 total)
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