Adding Recipients Crashes Plugin

  • Resolved Drumology2001

    (@drumology2001)


    4 years, 11 months ago

    Hi there!

    Loving the plugin so far, but we have a little issue happening here: when I go to add a recipient for a form submission e-mail, the plugin is crashing and kicking me to a mostly blank page that says “Made with (heart) by WPMU DEV” and has various links to your site and social media accounts.

    This happens when I go to Forms > (Click Edit on form) > Email Notifications and then in the “Add Email Notifications” popup, try to click on the “Recipients” tab. As soon as I click that tab (or any tab in the popup), the page refreshes and I get taken to the (mostly) blank page.

    I have disabled all plugins and even changed to the default Twentytwenty theme, and no matter what, I get the blank page.

    Any ideas on what I can do here? (I’ve tried uninstalling and reinstalling the plugin, but that didn’t help, either.)

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello @drumology2001,

    I hope you’re doing well!

    I’m sorry to hear that you have this issue. I’ve tested the plugin on my test site and could not reproduce this issue. Would you please let us know what PHP version is running on your site?

    Please enable WordPress debug mode. Edit the wp-config.php file and add the following lines

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    Please make sure that you insert these lines above /* That's all, stop editing! Happy blogging. */.

    Please reproduce this issue again, this way all errors will be saved in the debug.log file inside the /wp-content/directory. Share with us the errors that will be recorded in debug.log file.

    Please advise,

    Cheers,
    Nastia

    Thread Starter Drumology2001

    (@drumology2001)

    I host with Flywheel; I gave them your instructions and they altered the wp-config file to match your request. The logs that were exported from Flywheel come in three files called Access, PHP, and Slowlog. Any idea which one you need?

    I did see this at the bottom of the Access file, from when I tried to go navigate in the back end to add recipients. (The error happened again, as expected.) Here is what was printed to the log from my visit:

    —

    [16/Dec/2019:18:30:11 +0000] “GET / HTTP/1.1” 200 16397 “” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36” bdr2.flywheelsites.com PASS
    [16/Dec/2019:18:30:14 +0000] “GET /contact/ HTTP/1.1” 200 18276 “https://bdr2.flywheelsites.com/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36” bdr2.flywheelsites.com PASS
    [16/Dec/2019:18:30:21 +0000] “GET /wp-admin/ HTTP/1.1” 200 38353 “” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36” bdr2.flywheelsites.com PASS
    [16/Dec/2019:18:30:25 +0000] “GET /wp-admin/admin.php?page=forminator-cform HTTP/1.1” 200 78410 “https://bdr2.flywheelsites.com/wp-admin/” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36” bdr2.flywheelsites.com PASS
    [16/Dec/2019:18:30:27 +0000] “GET /wp-admin/admin.php?page=forminator-cform-wizard&id=16556 HTTP/1.1” 200 76106 “https://bdr2.flywheelsites.com/wp-admin/admin.php?page=forminator-cform” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36” bdr2.flywheelsites.com PASS
    [16/Dec/2019:18:30:42 +0000] “GET /wp-admin/admin.php?page=forminator HTTP/1.1” 200 77969 “https://bdr2.flywheelsites.com/wp-admin/admin.php?page=forminator-cform-wizard&id=16556” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36” bdr2.flywheelsites.com PASS

    —

    (I removed all the IP addresses from the log for security’s sake, just to be safe.)

    Does that help at all?

    Thread Starter Drumology2001

    (@drumology2001)

    Also, I am happy to provide you credentials to the site if you’d like to go take a look directly. Please let me know what e-mail address to send them to.

    Hi, I’m facing the same error, using php 7.2.19, WP 5.3 and Forminator 1.10.2

    Thread Starter Drumology2001

    (@drumology2001)

    Glad to hear I’m not alone with this issue! I was starting to think it was just me and something weird with my setup. ??

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @drumology2001

    I hope you’re well today and sorry for the delay!

    The posted “access log” doesn’t say much, I’m afraid, but the PHP log and the file named “debug.log” that should be available in the /wp-content/ folder of your WordPress installation – those could actually help.

    Could you share their content (stripping any sensitive information first) with us, please?

    @erome It would be great if you could start a separate thread so we could also investigate it separately. There’s a good chance that the reason for the issue is the same or similar in both cases but there’s no guarantee – it’s not uncommon that what appears to be the same issue, ultimately turns out to have quite a different background ??

    Best regards,
    Adam

Viewing 6 replies - 1 through 6 (of 6 total)
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