Adding order manually/Selecting customers

  • Resolved carloslwnt29

    (@carloslwnt29)


    4 years, 5 months ago

    Hi,

    When I create a new order manually, I try to use the field customer to search for a previously created customer but It cannot retrieve any. It seems like that function only works for “customers” that are on the WP db and not on the woocommerce side.

    (it creates a second customer, duplicating. https://ibb.co/4KhwzYq

    How to sync this?

    thanks

    • This topic was modified 4 years, 5 months ago by carloslwnt29.
Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi there,

    By default, you can only select existing users when you create a manual order?

    Can you tell me more how you added a new customer with a manual order?

    Thread Starter carloslwnt29

    (@carloslwnt29)

    Go to woocomerce > Orders > Add Order

    Search for customer in https://ibb.co/GxJ0tLh

    Nothing shows up, so I create the customer in https://ibb.co/hmskV33

    The copy the customer details to the shipping and so on.

    What happens is, if the customer returns I am forced to fill in all the customer details again because it cannot find the Cx in https://ibb.co/GxJ0tLh

    Plugin Support Senff – a11n

    (@senff)

    Hey @carloslwnt29

    When you select the Customer field, and you type a name (e.g. “Adriana” or “Carla”), does it not show any of your customers at all?

    This is what it should show when you click on it before you start searching:


    Image link: https://d.pr/i/rQOACe

    Then adding a name in the field, should show your existing customers, but I’m not entirely clear what that shows for you.

    • This reply was modified 4 years, 5 months ago by Senff - a11n.
    Thread Starter carloslwnt29

    (@carloslwnt29)

    nothing comes up there.

    Basically the users created while I add an order on the dashboard will not be present in the WP database, therefore that customer field will not show any of the users created. It will only retrieve the WP users…

    So, the question now is; how can we/I sync the woocomerce users to the WP db?

    Hi there,

    You will have to locate all these non-wp_users customers and create them in wp_users with the wp_create_user() function.

    This article –
    https://igotaprinter.com/blog/exporting-customer-information-from-woocommerce.html
    is a good starting point to find the expected post_meta rows for a wp_users customer.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @carloslwnt29. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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