adding new user – Role empty combo box

How are you creating the new user? From the network -> users page, or the per site users page?

Hi Ipstenu!

I tried both ways.
If firstly I add the new user to the network no role is requested, user is added but when logging in doesn’t see anything about the network or any sites. Then I add this user to one specific site. Here combo box is empty. I receive the email confirmation but when I try to login with that user this error is retrieved: “You do not have sufficient permissions to access this page.”

Also tried directly add user to a specific site without adding it to the network first. But happens the same. :/

-Thank you.

J

If firstly I add the new user to the network no role is requested

This is by design. You’re not adding the user to a site but to the network, and there’s only one network-wide role (super admin).

Then I add this user to one specific site. Here combo box is empty.

Which ‘combo’ box?

Hi again!

It’s the role’s combo. Please follow the above link to see a printscreen.

https://s28.postimg.org/tp5atzs31/prtscrn.png

Thank you!

What plugins are you using? My guess is that one of your plugins is interferring. You might want to try disabling (all) plugins to see if you still have the problem.

I’m using 19 plugins…but I deactivated them all and I’m still having the same issue :/

Any ideas more??

Thank you.

Was the role box ever populated before? Are you sure you deactivated all the plugins? Sometimes people forget to deactivate the Network activated plugins. The best way to “deactivate” plugins is to rename the plugins directory temporarily. I usually rename it to plugins.bak. Occasionally themes can interfere with roles too though that is more uncommon. You could try switching to a default theme.

jkhongusc,

I just tried to rename the plugins folder and It didn’t work also.
I can’t assure that the combo was populated before but well…isn’t it supposed??

Maybe you can help me with another solution. I have this network with 40 sites and now some of them will be managed for someone external to my company and I don’t want that person to have access to the other sites backoffices. So I wanted to create a new admin only for those few sites.

Do you thin there’s any other option considering that ALL sites must have/be in the same domain?

Thank you

The last thing I do if there are problems is to turn on debugging. This will output information directly to the browser. You may have some code breaking and causing problems. Turn on debugging then load the new user page:
define('WP_DEBUG', true);

2nd question:
For our system, we have super users (network admins) and we have site admins (Administrator). We do have users who are Administrator for multiple sites; those users do not have roles/access on the other sites. Does that not work for you?

jkhongusc,

I’m not sure if I understood perfectly your question but I think it’s that… how would you do it?

J

Sorry, forgot to mention that you add that line in wp-config.php. Then load the new user page. Lots of info should be printed out to the browser. Look for errors.

I can’t assure that the combo was populated before but well…isn’t it supposed??

It is, but we have to know how far back this broke.

Have you tried using the default themes?

Hi Ipstenu.

I got 32 sites under this multisite network. These sites are a communication platform used between my boss’s company and some other partner companies. Because of this I can’t be “experimenting” this and that or putting the websites offline or under maintenance.

I appreciate all your help so far but I’d like to know if there’s any other option regarding what I explained before about introducing a new admin just for some websites…

Thank you once again.

J

Because of this I can’t be “experimenting” this and that or putting the websites offline or under maintenance.

Then you need to duplicate everything 100% and have a test bed. This is your job. :/ Sorry.

Don’t be sorry as I’m not! I’m learning all by myself and I’m not ashamed of that or by asking the same a thousand times ??

Thank you