Adding Inventory | FaceBook

  • Resolved l0l0l

    (@l0l0l)


    4 years, 8 months ago

    I created a catalog then I uploaded all products then I went to add products but the inventory has been adding in for over a day I made a new catagory reset my FaceBook settings deactivated the FaceBook plugin and deleted it but none of that made a difference

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)

  • Hey @l0l0l ,

    Thank you very much for reaching out to us! Happy to help here!

    I’m going to need a bit more information in order to better understand this case. You’ve mentioned that you created a catalog and then started adding products. Did you do that manually or did this happen automatically after completing the setup of our plugin?

    Also, you’ve mentioned that the “inventory has been adding in for over a day.” Could you let me know what process you were following and what you were aiming to achieve in this case? I’m afraid that I don’t fully understand this step.

    Looking forward to your response.

    Best regards,
    Pit

    Thread Starter l0l0l

    (@l0l0l)

    Hi Pit
    I created one catalog manually and another one was created automatically
    I need to add all of the inventory I have into any catalog to set up Instagram shop Clarification Ive been looking at a blue loading bar that says adding inventory under it for two days

    Hey @l0l0l ,

    Thank you very much for sharing more information with me regarding this case! First, I’d like to first check the catalog that has been created automatically in your Facebook Catalog Manager.

    Would it be possible to click here and take a screenshot of the catalogs and share it in this thread? Also, could you let me know if the products have been synced successfully in the catalog that has been created automatically? It’s possible that even if the inventory sync appears stuck, the products have been uploaded and are available in the catalog, however, the wrong catalog is connected to your Facebook Shop instead. This would cause the products not to be visible in your Facebook Shop

    This would help me further understand if the catalog is connected as expected and the sync issue you’ve encountered is connected. Regarding setting up the Instagram Shop, our plugin is currently more focused on the Facebook side, but I’d love to provide you with more information in case syncing the products doesn’t help with what you’d like to achieve.

    Looking forward to your response.

    Best regards,
    Pit

    Thread Starter l0l0l

    (@l0l0l)

    WooCommerce is the auto catalog

    https://s.amsu.ng/OL5tkOVRaajN

    https://s.amsu.ng/T0qHGQlpB5hN

    https://s.amsu.ng/H3gGpVw44UHN

    Hey @l0l0l ,

    Thank you very much for creating these screenshots for me!

    As you’ve mentioned, there are two catalogs that have been created here. Even though it’s possible this isn’t the underlying problem in this case, it could cause your products to not show in your Facebook Shop at a later step.

    So, let’s start by deleting both catalogs to ensure this won’t be the case down the road. In order to do that, you can click on the “Catalog_Products” catalog, and then click on the Catalog Manager > Settings > Delete. This will delete this catalog and disconnect it from your shop.

    Then, I’d recommend navigating at your WooCommerce Store, and then go to WooCommerce > Settings > Integration > Manage Connection. From there, you should see the Advanced Options > Remove option. This will create the other catalog too. After doing that, I’d recommend running the setup again. This will create a new products catalog and should also allow you to go through the entire process again.

    If the products don’t sync after going through all of the above, let me know and we can proceed with other troubleshooting steps.

    Looking forward to your response.

    Best regards,

    Pit

    Thread Starter l0l0l

    (@l0l0l)

    I deleted the manual catalog but I cant delete the auto catalog but I have no other page or shop button
    I think thats part of the problem

    Hey @l0l0l ,

    Thank you very much for your response and my sincerest apologies for my delayed reply!

    Would it be possible to provide me with more information regarding having no other page or shop button? Did you delete your Facebook Shop or created a new one? If so, it’s possible that you may need to complete the setup process again to ensure that our plugin will be connected as expected.

    It would be really helpful if you can share with me a screenshot of the issue you’ve mentioned. You can also try to go through the setup process again by following our documentation and let me know if you encounter any specific issues.

    Looking forward to your response.

    Best regards,
    Pit

    Thread Starter l0l0l

    (@l0l0l)

    No worries
    I forgot to try to add products again so I tried again Now when I go to add products I click on use a Pixel then I see already connected to Pixel but then I cant do anything to add products

    https://s.amsu.ng/MEfjlvnQSymN

    https://s.amsu.ng/TsJU4gzYDNzN

    Hey @l0l0l ,

    Thank you very much for taking the time to share more information with me! These screenshots are very helpful in taking a better look at what steps you’re currently following.

    I’ve noticed that you’re trying to manually add the products and the pixel in your Facebook Catalog Manager. Even though it’s possible that you can setup your catalog manually, in order for our plugin to work as expected, these steps should be handled by the Facebook for WooCommerce setup guide.

    Following that guide will connect your WooCommerce products automatically to your Facebook Shop and continue syncing them at short intervals. Would it be possible to let me know if you’ve been able to complete the Facebook for WooCommerce guide?

    Looking forward to your response.

    Best regards,
    Pit

    Thread Starter l0l0l

    (@l0l0l)

    I tried that again but once again products arent adding in

    https://s.amsu.ng/F4sBs8iWCJFN

    Hey @l0l0l ,

    I’m sorry to hear that our plugin is causing you so much trouble with syncing your products. We’re getting closer to releasing the new version that is aiming to resolve a big number of these issues. In the time being, would it be possible to further clarify to me if the following information?

    I cant delete the auto catalog but I have no other page or shop button
    I think thats part of the problem

    You said that you’ve been unable to delete the automatically created catalog. It’s possible that the catalog you’re currently using isn’t connected to your current Facebook Shop. Would it be possible to let me know if you’ve encountered any errors when going through the setup process?

    Also, could you please share with me your site’s status report? You can find it by navigating at WooCommerece > Status > System status > Get system report. You can copy and paste the text generated to your next response.

    Looking forward to your response.

    Best regards,
    Pit

    Thread Starter l0l0l

    (@l0l0l)

    The catalog is connected to a page but I didnt realize that because I deleted the other catalog that was connected So it means nothing

    
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    Hey @l0l0l ,

    Thank you very much for sharing your system report with me!

    It’s possible that the issue is caused due to the setup process not having completed as expected the first time, so it may be best to try and delete all catalogs and start again. However, prior to doing that, you can also try to use the latest version of our plugin that has improved connection capabilities.

    Would you please update to the latest version and check if that helps with the issue you’ve encountered?

    Looking forward to your response.

    Best regards,
    Pit

    Hey @l0l0l,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 14 replies - 1 through 14 (of 14 total)
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