Adding custom details to messages

  • Resolved endlessloving

    (@sebastians)


    1 week, 4 days ago

    Hi there,

    i find this plugin very handy but I have problems to make it work for our specific use case.
    We are using FluentBoards as a project management and i am using your plugin to get notifications to our work group chat when a new task has been assigned or a task status has changed.
    The problem is that the email that is sent from FluentBoards when a task is created or changed is not showing the username of the assignee.

    Example of a message that we are receiving to our group:

    You have been assigned to a task

    Frank

    has assigned you to task xyz on the board abc
    ………………….

    So there is currently no way to see the assignee’s name in this message, which means that we have to go into WordPress to check. This almost defeats the purpose of the notifications via Telegram.

    I saw that there are these variables: {email_subject}{email_message}
    It would be super helpful if there could be a variable {email_receiver_address}.
    It would also be helpful if there could be a variable for a username, in case the receiver email address is associated with an actual username in wordpress.

    Is this something you could add?
    Or is there a way to use the existing codebase to achieve this, perhaps with some hook in php?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Irshad Ahmad

    (@irshadahmad21)

    How does that look like in the email you receive?

    Thread Starter endlessloving

    (@sebastians)

    It looks fine. It’s the same text.
    But the email is only relevant in terms of the trigger for the telegram message and the content that is automatically sent to Telegram.
    I can’t modify the email content because FluentBoards does not offer this feature.
    So I thought modifying the message subject or content through the template with an extra variable could be an option.

    Plugin Author Irshad Ahmad

    (@irshadahmad21)

    I would be interested in checking why the assignee’s name gets filtered out if it’s present in the email you receive.

    Do you mind forwarding such an email to support@wpsocio.com so that we can test it?

    Thread Starter endlessloving

    (@sebastians)

    I think I didn’t explain this properly.
    It does not get filtered out. There is no username in there.
    The board sends the emails according to the users settings / preferences in the project management.

    It is really only about creating a visual relation between the message and the user that this email is sent to.
    BUT I just realized that I made a thinking error.
    When somebody is watching a task and gets an email because of that, the email address in the subject or message content will not help, because the task that this message is related to, could be a task that was assigned to someone else.

    So there is actually no simple way to make sure that the message that comes from fluentboards and is triggered by the email that the system sends, is showing the user or email address that this task was assigned to.
    I falsely assumed that just adding the email address to the message, would make the identification possible.

    Sorry to bother you with this. I didn’t think it through enough. I think the best way to approach this is to find out if there is any customization possible from the side of the fluent boards email functionality.

    It’s a shame but I think there is currently no easy way to make the telegram messages useful in this context.
    Thank you for your time!


    Plugin Author Irshad Ahmad

    (@irshadahmad21)

    Thank you for the explanation.

Viewing 5 replies - 1 through 5 (of 5 total)
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