Adding cents to line item totals problem

  • Hi,

    When I use the Stripe Tax plugin it adds cents to the sub totals if I have more than one product in my cart. I am using inclusive tax in woo commerce and I have set a custom tax of 14% in Stripe dashboard that is calculating correctly in Stripe transactions and showing in the tax calc in my website. My cart is using the Stripe hosted checkout.

    If I disable Stripe tax in WordPress the problem is gone in the cart.

    Also if I add more than one product it seems to count the added cents, so for one more product it is 1.01 and for another it is 1.02, etc.

    Below are the example screenshots. How can this be fixed please?

    Thanks

    For one product it is fine.

    Two products adds 1 cent, also the cent amount increase as I add products or increase each product number in the cart.

    Three products seems to count the cent

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Stripe Tax

    (@stripetax)

    Hello,

    Thank you for reporting the issue. We are currently looking into it and will get back to you with a response as soon as possible.

    We appreciate your patience.

    Best regards,
    The Stripe Team

    Thread Starter ceenaree

    (@ceenaree)

    Thanks for the reply. Not sure if I should open another ticket but I am also having the following problem.

    Transactions (payments) are not showing the tax in stripe and neither is the receipt. The tax is showing when I go to tax > transactions though. The tax customization is showing correctly in the tax > transactions for Tax calculation by location.

    I have rechecked all settings including that the country Tax Registrations are being shown on the website WooCommerce from Stripe and updated the plugin. But as the tax > transaction is working I guess since it is working inside Stripe but I don’t know why it is not showing the tax in the payment and receipt.

    The Woo Commerce is showing the tax calculated inclusively, which it is getting from Stripe Tax as there is no tax set in the WooC default tax section.

    I see in the stripe checkout session it also says 0 for tax coming from the above WooC checkout.

    “total_details”: {
    “amount_discount”: 0,
    “amount_shipping”: 0,
    “amount_tax”: 0
    },

    Shouldn’t Stripe Tax be applying the tax at the checkout so it shows in the main transaction payment and the receipt?

    Plugin Author Stripe Tax

    (@stripetax)

    Hello @ceenaree

    Could you please share?your Stripe merchant Id?with us so we can investigate further?

    Best regards,
    The Stripe Team

    Thread Starter ceenaree

    (@ceenaree)

    Hi.

    Thanks for the quick reply.

    Is this the ID beginning with acct_ ?

    If it is, I am not comfortable posting this ID on an open forum. Do you have another way for me to provide it?

    Plugin Author Stripe Tax

    (@stripetax)

    Hi @ceenaree

    Thank you for getting back to us, and I completely understand your hesitation to share your account ID in a public setting. Your security and privacy are our top priorities.

    To ensure the privacy and safety of your account information, please send your account ID to our support email:?[email protected].

    Thank you for your cooperation and understanding. If you have any questions or concerns, feel free to let us know.

    Best regards,
    The Stripe Team

    Thread Starter ceenaree

    (@ceenaree)

    Hi,

    For some reason sending to that email from Gmail gets bounced. Does not exist it says.

    Plugin Author Stripe Tax

    (@stripetax)

    Hi @ceenaree

    I apologize for the inconvenience caused earlier. There was an issue with accessing the email address I provided, which may have prevented your message from going through.

    Could you please try sending your account ID again to to the same email address: [email protected]? We’ve made adjustments to resolve the issue, and we want to ensure your information reaches us securely. If you encounter any problems, please let me know, and I will personally ensure it gets resolved promptly.

    Thank you for your patience and understanding.

    Best regards,
    The Stripe Team

    Thread Starter ceenaree

    (@ceenaree)

    Hello,

    Could you let me know if you have any updated on this?

    Thanks.

    Hi @ceenaree

    We received your email, and that has been invaluable in helping us further investigate. We have identified the first issue you reported and are actively working on a fix. We’ll inform you as soon as the solution is released. As for the second issue, while there are no updates yet, rest assured it remains a high priority for us.

    Best regards,
    The Stripe Team

Viewing 9 replies - 1 through 9 (of 9 total)
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