Adding a reason to Failed Order emails

  • Resolved nlhben

    (@nlhben)


    3 years, 10 months ago

    We’re having some trouble with orders failing (I assume due to Stripe) because of an zip code validation. This isn’t too much of an issue, as we follow up with a proforma and do it manually – though if anyone has any ideas as to why zip code validation may be failing (even when it’s definitely correct), it would certainly help!

    For us, it would be handy to add a section to the failed order admin email giving the reason for the failed order, e.g. “card declined” or “failed zip code validation”. Is there any way to do this easily?

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  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    There’s no “easy” way to do that as there are no default options in WooCommerce to include that. Practically speaking, this means that you’d need to get in touch with a web developer or customisation expert to override the default “Failed Order” email template to include that notice from the payment gateway.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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