add_to_cart stopped sending, now registers form_submit in stead?

  • Resolved Mirea91

    (@mirea91)


    1 year, 4 months ago

    Hello!

    Our client’s page stopped sending add_to_cart events weeks ago and is now sending form_submits instead, this is obviously problematic with tracking. I cannot find another source for this problem.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Heitor_tito

    (@heitor_tito)

    Hello @mirea91

    We saw on your site that it has an error in the theme script, this error does not let the rest of the scripts continue, including our plugin: https://ibb.co/4Y1y2w1

    Also notice that even the Facebook plugin that is active on your site is not executing the ViewContent code due to the same issue.
    It is likely that if you fix this error, everything will be resolved.

    Please do not answer this ticket in the free version, the add_to_cart event is not part of our free plugin.

    Issues with the paid version are resolved directly with our support through the link:?https://woocommerce.com/my-account/create-a-ticket/

    Any doubt contact again

Viewing 1 replies (of 1 total)
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