Add Video Button Not Working

  • Resolved kristinht

    (@kristinht)


    3 years, 8 months ago

    Hello,

    I have previously added five videos through FV Player on my WordPress site. As of Friday last week, I have been unable to add a new video.

    Here are the steps I am tacking:
    1) Select “FV Player” on WordPress
    2) Select “Add New”
    3) Select “Add Video”
    *No pop up window appears to select a file from my computer.

    Please help!

    Thank you,
    Kristin

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello kristinht,

    Thank you for using FV Player.

    Please, check out the following:

    1. Do you have the latest FV Player version? Are your plugins and the theme up to date?
    2. Turn off all your browser extensions and try again. Sometimes the extensions cause issues.
    3. Please, try to deactivate plugins one-by-one and repeat the “Add Video” process.

    Please, also open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then try to load the FV Player page again and see, if any error appears on the console.

    If the problem persists, please, contact us via our own support forum: https://foliovision.com/support/ and send us:
    – URL of your website
    – the errors from the console
    – let us know whether the Library pop-up works on other pages (e.g. create a new post page).

    Thanks.

    Making the web work for you,
    Natalia

    Thread Starter kristinht

    (@kristinht)

    Hello,

    Thank you for the assistance.

    I do get an error upon clicking the “Add Video” button. Please see below:

    shortcode-editor.js?ver=7.4.42.727-fix:334 Uncaught TypeError: Cannot read property ‘frames’ of undefined
    at HTMLAnchorElement.<anonymous> (shortcode-editor.js?ver=7.4.42.727-fix:334)
    at HTMLDocument.dispatch (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-mouse,jquery-ui-sortable,moxiejs,plupload&ver=5.7:2)
    at HTMLDocument.v.handle (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-mouse,jquery-ui-sortable,moxiejs,plupload&ver=5.7:2)

    Please let me know if this is an issue on my end.

    Thank you,
    Kristin

    Hello Kristin,

    are you using anything to enhance your post editing experience, like a page builder? Please let us know, we work on hard on being compatible with all page builders, but perhaps there is a new one and we need to have a look.

    Thanks,
    Martin

Viewing 3 replies - 1 through 3 (of 3 total)
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