Add trackingnumber to order automatic API

  • Resolved ocean75

    (@ocean75)


    3 years, 5 months ago

    I am using dearsystems.com to handle orders and stock, inside DEAR I add the shippingprovider and trackingnumber. This is connected via REST API.

    Trackingnumber string is set and shippingprovider string is set:

    tracking_number
    tracking_provider

    All the info reaches my Woo orderpage and is transfered from DEAR to Woo as it should.
    I can see the trackingnumber and shipmentprovider inside Woo orderpage.

    The thing that is not happening is that the info is not added to AST and therefore not added to the “order completed email”.

    I have to go inside the order and manually copy the info, add it to the AST widget and then send the info again.

    How do I get this process automated?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Zorem

    (@zorem)

    Hi, this is since the DEAR inventory is probably using the Official shipment Tracking API, AST supports this endpoint but it does not have the option to complete the order on the same update. You can contact Dear and ask them to use the AST Shipment Tracking endpoint and pass the status_shipped=1 parameter to fulfill the order.

    Thread Starter ocean75

    (@ocean75)

    Hi Zorem

    Thanks for swift reply!

    I have spoken with DEAR and they do not want to change anything at this point, I have to make a change request and then they might concider this on later updates if other users likes the suggestion – but when or if they cannot say.

    Plugin Author Zorem

    (@zorem)

    Hi, We can check the if we can add integration with Dear to the Advanced Shipment Tracking Pro on our end and to identify their API calls and auto-Complete the orders that they update from the API (change to Shipped). You can request this features on the AST features board.

    Thread Starter ocean75

    (@ocean75)

    A similar request is already asked for, I will update my request in that one.

    https://feedback.zorem.com/ast/p/integration-with-dear-inventory-systems

    Done, thank you – looking forward to the update.

Viewing 4 replies - 1 through 4 (of 4 total)
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