Add tracking not working

Hi @vikasgarg200820,

Could you kindly provide a screenshot of the “add tracking” option screen? Can you confirm if you have the ability to select the shipping provider when adding tracking information?

Thanks

https://photos.app.goo.gl/w2Rj6gEYjhYg8tPq8

i m clicking on add tracking info…. But nothing is happening… No popup window is appearing

Could you please attempt to add tracking using a desktop or laptop and provide feedback on your experience with the process?

yes i tried on laptop too same issue

Hi @vikasgarg200820,

It sounds like a plugin or theme conflict. To identify the root of the problem, please follow these troubleshooting steps. Make sure to back up your site before you begin:

1. Switch to a Default Theme: Activate a standard WordPress theme (e.g., Twenty Twenty-One ). Does the issue persist?
2. Deactivate All Plugins: Disable all plugins and see if the issue resolves.
3. Identify the Offending Plugin: Reactivate plugins one-by-one, checking for the issue each time. This will pinpoint the conflicting plugin.

Also can you please try addoing tracking information from orders list and let me know how it works.

Thanks

no its not plugin issue as i m trying to add tracking id in partially shipped orders it is working

So Its working on both Processing and Partially Shipped orders?

no only on partially shipped orders

@vikasgarg200820 Can you please recoed the video of add tracking issue on processing orders and share it with me so I can check it?

i m sharing 2 video one is of partially shipped order and other is of processing order

https://photos.app.goo.gl/fHumJLZRpe2GkqbD7

https://photos.app.goo.gl/CPesPVAfweRnHxx3A

Hi @vikasgarg200820,

Can you please contact support from here so we can help you better.

Thanks

the issue is with paytm payment gateqway… I disabled it… Now its working… But can i disable paytm payment gateway… Please look into it

Yes, there is a conflict with paytm payment gateway. For now you can add the tracking information from the orders list page.

which order list?

To add tracking information from the orders list, please refer to our documentation.

Upon inspecting the Paytm payment gateway plugin, we identified a jQuery error on the order details page, which has affected the functionality of our “Add Tracking” widget.

To pinpoint this issue, you can examine the error in your browser’s console while on the order details page. In order to resolve this matter, we kindly recommend reaching out to the Paytm payment gateway plugin’s support team to address and rectify this problem.

Thank you for your understanding.