Add to Cart/Update Cart Button do not work when Permalink are set to Post Name

Hello,

As a first step, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://palatefree.com/shop
Site address (URL): https://palatefree.com/shop
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.20.1
PHP Version: 7.3.32
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.44

SUHOSIN Installed: –
MySQL Version: 5.5.68-MariaDB
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: pfshop
Total Database Size: 7.69MB
Database Data Size: 6.16MB
Database Index Size: 1.53MB
pfshopwoocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
pfshopwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfshopwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pfshopwoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfshopwoocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pfshopwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pfshopwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pfshopwoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfshopwoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopwoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfshopactionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
pfshopactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfshopactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfshopactionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopcommentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopcomments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
pfshoplinks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfshopoptions: Data: 5.02MB + Index: 0.08MB + Engine InnoDB
pfshoppostmeta: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
pfshopposts: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
pfshoptermmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopterms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopterm_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfshopterm_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopusermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopusers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pfshopwc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
pfshopwc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfshopwc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pfshopwc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopwc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopwc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopwc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pfshopwc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pfshopwc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pfshopwc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
pfshopwc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pfshopwc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pfshopwc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 58
customize_changeset: 10
nav_menu_item: 6
page: 10
post: 2
product: 25
product_variation: 4
revision: 5
shop_order: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (7) ###

Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.2
Disable Comments: by WPDeveloper – 2.2.4
Jetpack: by Automattic – 10.3
Restricted Site Access: by Jake Goldman
10up
Oomph – 7.2.0

WooCommerce Shipping & Tax: by WooCommerce – 1.25.19
WooCommerce: by Automattic – 5.9.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /
Cart: #7 - /?page_id=7
Checkout: #8 - /?page_id=8
My account: #9 - /?page_id=9
Terms and conditions: #3 - /?page_id=3

### Theme ###

Name: Palate Free Storefront
Version: 1.0.0
Author URL: https://edaptive.media
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 3.9.1
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: palate-free-shop/woocommerce/emails/customer-processing-order.php

### Action Scheduler ###

Pending: 44
Oldest: -0001-11-30 00:00:00 +0000
Newest: 2021-11-10 07:04:31 +0000

### Status report information ###

Generated at: 2021-11-11 20:13:07 +00:00

Hi @edaptive

I can’t access the shop page, but the first thing that caught my eyes is that your WooCommerce pages don’t seem to be set up correctly – which may be why the add to cart and cart buttons are not working. Please review the documentation below and make sure that those pages are set correctly.

https://woocommerce.com/document/configuring-woocommerce-settings/#advanced-settings

@maykato I’ve made the site accessible now. I also changed permalink back to “Posts Name” so you can see the behavior yourself. I did look at the documentation and confirmed the pages were set up correctly. It might have looked incorrect from the Status report since permalinks were set to plain, however, there are active pages assigned to each Woocommerce page under Advanced Settings.

Hello @edaptive,

I would recommend following our recommendations for your hosting environment:

• PHP version 7.4 or greater
• MySQL version 5.6 or greater OR MariaDB version 10.1 or greater

* https://woocommerce.com/document/server-requirements/

Before doing any changes you should always ensure that you have a backup of your site and database in case anything goes wrong. Read more at Backing up WordPress content.

Let us know how it goes.

For those who have a similar issue, this is related to server configurations that use nginx rather than apache which do not respect .htaccess rewrite rules. Rewrite rules need to be added to the “additional nginx directives” on the server.

Hi,

Glad that it could be figured out – thanks for sharing the info.

Feel free to open up a new thread for any other questions.

Cheers