• Resolved prataprahul997

    (@prataprahul997)


    I am using anon theme for woocommerce site. Add to cart is taking too long. At the end product is not getting added to the cart. Need help

    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi there!

    Typically, issues like these are caused by a conflicting plugin or theme installed on the site.

    In order to troubleshoot this further would you mind taking the following steps?

    1. Temporarily switch to one of our default themes, such as Storefront (https://woocommerce.com/storefront/) to ensure that this isn’t a theme compatibility issue. Once you switch themes, can you check and see if everything functions as expected?

    2. If not, we also recommend deactivating all plugins except for WooCommerce to see if this resolves the issue at that point. If it does, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.

    It is advisable to backup your site content and database before making any changes, and you could also duplicate the site for testing purposes if you don’t want to interrupt the live site.

    For a full guide on conflict testing please see:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    Cheers.

    Mirko P.

    (@rainfallnixfig)

    Hello there,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, the above information was helpful. If you have further questions, please feel free to open a new topic.

    Cheers.

Viewing 2 replies - 1 through 2 (of 2 total)
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