Add to cart quantity bug

@outhands Do not use short links in these forums, that has been abused in the past and is expanded when found. I have expanded yours in the link field. I have also removed all of the other shortlinks.

The link field cannot be seen by any search field.

If you use more short links they will be expanded where found. This time I removed them but next time they will just be expanded.

Hi there @outhands ??

Thanks for reaching out to Woo Support!

Add to cart quantity bug

From what I gather, the following WooCommerce Blocks are utilized in various pages at your site:

• Products by category
• Products (beta)
• Product Collection (beta)

While Add to cart buttons behave as expected with the first of the three, an issue is discovered with 2 items being added at once (instead of 1) when either of the Blocks in beta are utilized. Correct?

To get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.

Looking forward to hearing from you!

Hey @pepe!

Thanks for your reply.

The problem you describe is absolutely correct!

The funny thing is that the problem doesn’t always occur. Very occasionally when I visit the website in a new window, It only adds 1 product when I click on the Add to Cart button and sometimes when I click again it adds another 2 so I have a total of 3 of the same items in my shopping cart.

Below you will find the system report. If you need more information, I would love to hear from you! In addition, WPML also provides an English version of the shop if you cannot speak Dutch (which is probably the case ??)

Thank you in advance!

` WordPress Environment

WordPress address (URL): https://cleanyourride.nl<br>Site address (URL): https://cleanyourride.nl<br>WC Version: 8.5.0<br>REST API Version: ? 8.5.0<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: nl_NL<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.2.14<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k

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Password Protected: door Password Protected – 2.6.6 Settings

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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Winkelbasis: #139 - /webshop/<br>Winkelwagen: #140 - /winkelwagen/<br>Afrekenen: #141 - /afrekenen/<br>Mijn account: #142 - /mijn-account/<br>Algemene voorwaarden: ? Pagina niet ingesteld Theme

Name: Clean your Ride<br>Version: 1.0.0<br>Author URL:<br>Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt<br>raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema

WooCommerce Support: ? Templates

Overrides: cleanyourride/woocommerce/archive-product.php<br>cleanyourride/woocommerce/auth/footer.php<br>cleanyourride/woocommerce/auth/form-grant-access.php<br>cleanyourride/woocommerce/auth/form-login.php<br>cleanyourride/woocommerce/auth/header.php<br>cleanyourride/woocommerce/cart/cart-empty.php<br>cleanyourride/woocommerce/cart/cart-item-data.php<br>cleanyourride/woocommerce/cart/cart-shipping.php<br>cleanyourride/woocommerce/cart/cart-totals.php<br>cleanyourride/woocommerce/cart/cart.php<br>cleanyourride/woocommerce/cart/cross-sells.php<br>cleanyourride/woocommerce/cart/mini-cart.php<br>cleanyourride/woocommerce/cart/proceed-to-checkout-button.php<br>cleanyourride/woocommerce/cart/shipping-calculator.php<br>cleanyourride/woocommerce/checkout/cart-errors.php<br>cleanyourride/woocommerce/checkout/form-billing.php<br>cleanyourride/woocommerce/checkout/form-checkout.php<br>cleanyourride/woocommerce/checkout/form-coupon.php<br>cleanyourride/woocommerce/checkout/form-login.php<br>cleanyourride/woocommerce/checkout/form-pay.php<br>cleanyourride/woocommerce/checkout/form-shipping.php<br>cleanyourride/woocommerce/checkout/form-verify-email.php<br>cleanyourride/woocommerce/checkout/order-receipt.php<br>cleanyourride/woocommerce/checkout/order-received.php<br>cleanyourride/woocommerce/checkout/payment-method.php<br>cleanyourride/woocommerce/checkout/payment.php<br>cleanyourride/woocommerce/checkout/review-order.php<br>cleanyourride/woocommerce/checkout/terms.php<br>cleanyourride/woocommerce/checkout/thankyou.php<br>cleanyourride/woocommerce/content-product-cat.php<br>cleanyourride/woocommerce/content-product.php<br>cleanyourride/woocommerce/content-single-product.php<br>cleanyourride/woocommerce/content-widget-price-filter.php<br>cleanyourride/woocommerce/content-widget-product.php<br>cleanyourride/woocommerce/content-widget-reviews.php<br>cleanyourride/woocommerce/emails/admin-cancelled-order.php<br>cleanyourride/woocommerce/emails/admin-failed-order.php<br>cleanyourride/woocommerce/emails/admin-new-order.php<br>cleanyourride/woocommerce/emails/customer-completed-order.php<br>cleanyourride/woocommerce/emails/customer-invoice.php<br>cleanyourride/woocommerce/emails/customer-new-account.php<br>cleanyourride/woocommerce/emails/customer-note.php<br>cleanyourride/woocommerce/emails/customer-on-hold-order.php<br>cleanyourride/woocommerce/emails/customer-processing-order.php<br>cleanyourride/woocommerce/emails/customer-refunded-order.php<br>cleanyourride/woocommerce/emails/customer-reset-password.php<br>cleanyourride/woocommerce/emails/email-addresses.php<br>cleanyourride/woocommerce/emails/email-customer-details.php<br>cleanyourride/woocommerce/emails/email-downloads.php<br>cleanyourride/woocommerce/emails/email-footer.php<br>cleanyourride/woocommerce/emails/email-header.php<br>cleanyourride/woocommerce/emails/email-mobile-messaging.php<br>cleanyourride/woocommerce/emails/email-order-details.php<br>cleanyourride/woocommerce/emails/email-order-items.php<br>cleanyourride/woocommerce/emails/email-styles.php<br>cleanyourride/woocommerce/emails/plain/admin-cancelled-order.php<br>cleanyourride/woocommerce/emails/plain/admin-failed-order.php<br>cleanyourride/woocommerce/emails/plain/admin-new-order.php<br>cleanyourride/woocommerce/emails/plain/customer-completed-order.php<br>cleanyourride/woocommerce/emails/plain/customer-invoice.php<br>cleanyourride/woocommerce/emails/plain/customer-new-account.php<br>cleanyourride/woocommerce/emails/plain/customer-note.php<br>cleanyourride/woocommerce/emails/plain/customer-on-hold-order.php<br>cleanyourride/woocommerce/emails/plain/customer-processing-order.php<br>cleanyourride/woocommerce/emails/plain/customer-refunded-order.php<br>cleanyourride/woocommerce/emails/plain/customer-reset-password.php<br>cleanyourride/woocommerce/emails/plain/email-addresses.php<br>cleanyourride/woocommerce/emails/plain/email-customer-details.php<br>cleanyourride/woocommerce/emails/plain/email-downloads.php<br>cleanyourride/woocommerce/emails/plain/email-order-details.php<br>cleanyourride/woocommerce/emails/plain/email-order-items.php<br>cleanyourride/woocommerce/global/breadcrumb.php<br>cleanyourride/woocommerce/global/form-login.php<br>cleanyourride/woocommerce/global/quantity-input.php<br>cleanyourride/woocommerce/global/sidebar.php<br>cleanyourride/woocommerce/global/wrapper-end.php<br>cleanyourride/woocommerce/global/wrapper-start.php<br>cleanyourride/woocommerce/loop/add-to-cart.php<br>cleanyourride/woocommerce/loop/loop-end.php<br>cleanyourride/woocommerce/loop/loop-start.php<br>cleanyourride/woocommerce/loop/no-products-found.php<br>cleanyourride/woocommerce/loop/orderby.php<br>cleanyourride/woocommerce/loop/pagination.php<br>cleanyourride/woocommerce/loop/price.php<br>cleanyourride/woocommerce/loop/rating.php<br>cleanyourride/woocommerce/loop/result-count.php<br>cleanyourride/woocommerce/loop/sale-flash.php<br>cleanyourride/woocommerce/myaccount/dashboard.php<br>cleanyourride/woocommerce/myaccount/downloads.php<br>cleanyourride/woocommerce/myaccount/form-add-payment-method.php<br>cleanyourride/woocommerce/myaccount/form-edit-account.php<br>cleanyourride/woocommerce/myaccount/form-edit-address.php<br>cleanyourride/woocommerce/myaccount/form-login.php<br>cleanyourride/woocommerce/myaccount/form-lost-password.php<br>cleanyourride/woocommerce/myaccount/form-reset-password.php<br>cleanyourride/woocommerce/myaccount/lost-password-confirmation.php<br>cleanyourride/woocommerce/myaccount/my-account.php<br>cleanyourride/woocommerce/myaccount/my-address.php<br>cleanyourride/woocommerce/myaccount/my-downloads.php<br>cleanyourride/woocommerce/myaccount/my-orders.php<br>cleanyourride/woocommerce/myaccount/navigation.php<br>cleanyourride/woocommerce/myaccount/orders.php<br>cleanyourride/woocommerce/myaccount/payment-methods.php<br>cleanyourride/woocommerce/myaccount/view-order.php<br>/var/www/vhosts/cleanyourride.nl/httpdocs/wp-content/plugins/woocommerce/templates/notices/error.php<br>/var/www/vhosts/cleanyourride.nl/httpdocs/wp-content/plugins/woocommerce/templates/notices/notice.php<br>/var/www/vhosts/cleanyourride.nl/httpdocs/wp-content/plugins/woocommerce/templates/notices/success.php<br>cleanyourride/woocommerce/order/form-tracking.php<br>cleanyourride/woocommerce/order/order-again.php<br>cleanyourride/woocommerce/order/order-details-customer.php<br>cleanyourride/woocommerce/order/order-details-item.php<br>cleanyourride/woocommerce/order/order-details.php<br>cleanyourride/woocommerce/order/order-downloads.php<br>cleanyourride/woocommerce/order/tracking.php<br>cleanyourride/woocommerce/product-searchform.php<br>cleanyourride/woocommerce/single-product/add-to-cart/external.php<br>cleanyourride/woocommerce/single-product/add-to-cart/grouped.php<br>cleanyourride/woocommerce/single-product/add-to-cart/simple.php<br>cleanyourride/woocommerce/single-product/add-to-cart/variable.php<br>cleanyourride/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>cleanyourride/woocommerce/single-product/add-to-cart/variation.php<br>cleanyourride/woocommerce/single-product/meta.php<br>cleanyourride/woocommerce/single-product/photoswipe.php<br>cleanyourride/woocommerce/single-product/price.php<br>cleanyourride/woocommerce/single-product/product-attributes.php<br>cleanyourride/woocommerce/single-product/product-image.php<br>cleanyourride/woocommerce/single-product/product-thumbnails.php<br>cleanyourride/woocommerce/single-product/rating.php<br>cleanyourride/woocommerce/single-product/related.php<br>cleanyourride/woocommerce/single-product/review-meta.php<br>cleanyourride/woocommerce/single-product/review-rating.php<br>cleanyourride/woocommerce/single-product/review.php<br>cleanyourride/woocommerce/single-product/sale-flash.php<br>cleanyourride/woocommerce/single-product/share.php<br>cleanyourride/woocommerce/single-product/short-description.php<br>cleanyourride/woocommerce/single-product/stock.php<br>cleanyourride/woocommerce/single-product/tabs/additional-information.php<br>cleanyourride/woocommerce/single-product/tabs/description.php<br>cleanyourride/woocommerce/single-product/tabs/tabs.php<br>cleanyourride/woocommerce/single-product/title.php<br>cleanyourride/woocommerce/single-product/up-sells.php<br>cleanyourride/woocommerce/single-product-reviews.php<br>cleanyourride/woocommerce/single-product.php<br>cleanyourride/woocommerce/taxonomy-product-attribute.php<br>cleanyourride/woocommerce/taxonomy-product-cat.php<br>cleanyourride/woocommerce/taxonomy-product-tag.php Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-15 12:41:08 +00:00<br>Options: ?<br>Notes: 83<br>Onboarding: completed Action Scheduler

Afgerond: 4.115<br>Oldest: 2023-12-15 11:13:08 +0000<br>Newest: 2024-01-15 10:23:30 +0000

Mislukt: 210<br>Oldest: 2023-08-22 12:45:40 +0000<br>Newest: 2024-01-10 11:56:23 +0000

In afwachting: 8<br>Oldest: 2024-01-15 11:08:42 +0000<br>Newest: 2024-01-16 14:16:36 +0000 Status report information

Generated at: 2024-01-15 10:51:24 +00:00<br>`

` WordPress Environment

WordPress address (URL): https://cleanyourride.nl<br>Site address (URL): https://cleanyourride.nl<br>WC Version: 8.5.0<br>REST API Version: ? 8.5.0<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: nl_NL<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.2.14<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k

SUHOSIN Installed: –<br>MySQL Version: 10.3.39-MariaDB<br>Max Upload Size: 8 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

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acf-field: 91<br>acf-field-group: 14<br>attachment: 985<br>custom_css: 1<br>customize_changeset: 13<br>nav_menu_item: 105<br>page: 76<br>post: 6<br>product: 440<br>product_variation: 165<br>product-feed: 1<br>revision: 946<br>shop_coupon: 1<br>shop_order: 245<br>shop_order_refund: 7<br>wp_block: 6<br>wp_global_styles: 2<br>wp_navigation: 1<br>wpcf7_contact_form: 1 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (30)

WPML Multilingual CMS: door OnTheGoSystems – 4.6.8<br>WPML SEO: door OnTheGoSystems – 2.1.0<br>ACF Content Analysis voor Yoast SEO: door Thomas Kr?ftner<br>ViktorFroberg<br>marol87<br>pekz0r<br>angrycreative<br>Team Yoast – 3.1

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Password Protected: door Password Protected – 2.6.6 Settings

API Enabled: ?<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Winkelbasis: #139 - /webshop/<br>Winkelwagen: #140 - /winkelwagen/<br>Afrekenen: #141 - /afrekenen/<br>Mijn account: #142 - /mijn-account/<br>Algemene voorwaarden: ? Pagina niet ingesteld Theme

Name: Clean your Ride<br>Version: 1.0.0<br>Author URL:<br>Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt<br>raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema

WooCommerce Support: ? Templates

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Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-15 12:41:08 +00:00<br>Options: ?<br>Notes: 83<br>Onboarding: completed Action Scheduler

Afgerond: 4.116<br>Oldest: 2023-12-15 12:10:42 +0000<br>Newest: 2024-01-15 11:22:35 +0000

Mislukt: 210<br>Oldest: 2023-08-22 12:45:40 +0000<br>Newest: 2024-01-10 11:56:23 +0000

In afwachting: 8<br>Oldest: 2024-01-15 12:10:28 +0000<br>Newest: 2024-01-16 14:16:36 +0000 Status report information

Generated at: 2024-01-15 11:56:33 +00:00<br>`

Hey, @outhands!

Thanks for the report and extra information.

After further investigation I was able to replicate this behavior on my test site with a specific group of settings. Can you please check if this is how your website is set up and change it to see if the issue is solved?

Please go to Woocommerce > Settings > General and under General Options check if the settings are: Geolocation with page caching support.

Then, please go to WooCommerce > Settings > Products and under Shop page check the Add to cart behaviour. Are both options not checked out?

If this is how the site is configured, please change them to see if the issue is solved, and let us know your findings so we can assist you further.

Looking forward to your reply.

Have a wonderful day!

Hi Carolm!

Thank you for your answer.

The “Default customer location” setting makes no difference to this problem. Currently this option is set to “Shop country/region”. Changing this option still causes the problem and makes no difference.

However, if I uncheck the box “Enable AJAX add to cart buttons on archives”, the problem is solved! So if AJAX is not used to call the add to cart function, the problem disappears. However, this is a big step backwards in the user-friendliness of the shop. With the refresh you start at the top of the page again and you will not receive a clear message that an item has been added to the shopping cart.

In addition, I think that this is much less likely to encourage users to purchase multiple products in the same category. But luckily we do know where the problem is. In the AJAX function that calls the add to cart function.

How can we solve this?

Thanks in advance for your help ??

Hi @outhands,

I think that this is much less likely to encourage users to purchase multiple products in the same category. But luckily we do know where the problem is. In the AJAX function that calls the add to cart function.

How can we solve this?

It seems like the Cart Fragments script is not enqueuing. To fix this issue, ensure your theme and all plugins are updated to their latest versions. Sometimes, outdated versions can cause conflicts with WooCommerce functionalities.

Additionally, you can enqueue the script manually:

function enqueue_wc_cart_fragments() { wp_enqueue_script( 'wc-cart-fragments' ); }
add_action( 'wp_enqueue_scripts', 'enqueue_wc_cart_fragments' );

Add this code snippet to the functions.php file in your child theme. Then, see if that fixes the issue.

If this makes no difference, seek help from the following to update your theme and fix Ajax issues:

• A local web developer
• Codeable.io
• WooExperts

By the way, I noticed you’re currently using PHP 8.2.14 and WooCommerce 8.5.0. My advice would be to downgrade to PHP 8.1.27 and WooCommerce 8.4.0. The reason is that WooCommerce 8.5.0 was pulled from the release due to some known issues.

To make the WooCommerce downgrade easier, you could use a plugin like WP Rollback.

Also, for the best performance, I’d suggest increasing your PHP Post Max Size from 8 MB to 2 GB and the PHP Time Limit from 60 to 1200.

I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.