add to cart problems….. added reservation is not in cart

Hey @regenbauma. After looking at your site, the problem is as follows.

Ticket products are not designed to be purchased via a ‘product’ page. The link you provided above is to the product page of the ticket product. This system was designed so that a given ‘ticket product’ can be reused for multiple different events, if needed. Think about a movie theater for instance. You might have a standard general admission ticket price of $8.00, but you may have 15 movies playing currently. Keeping a different ‘ticket product’ for each movie would be cumbersome, especially if there was a price change because of upper management. Allowing the re-use of one ‘ticket product’ that is $8.00 across all the movies, makes this more manageable.

Instead the tickets for an event should be purchased via the ‘event page’. In your case, you may have only a single event with a single showing. Your event might live at the url https://tix.serverspace.com/events/8th-day-havdalah-concert/2014-10-25_8-00pm/ . This page would describe your event (as you have done on the product page), and would have a nice interface for selecting the number of seats the user wants (something the software provides for you, which you can customize with css). Once a number of seats have been selected, the user can travel to the cart and proceed with checkout.

I would say that this is the source of your current problem for sure. The reason is because the software is designed to remove tickets from the cart that are not associated to an event, because otherwise the system does not know which event to deduct availability from, not to mention a plethora of other problems. By purchasing a ticket from ‘a product page’, the software has no idea what event the ticket is actually for, so it reacts accordingly. I recommend following the steps outlined on the OpenTickets Community Edition page, under the Creating your first Event, Start to Finish heading. This should get you on the right track.

Loushou

Loushou
Im only using the product page because the event page does not work.

I created the event page.
I see the ticket quantity selector
I select 2 tickets
I click the green button
Tells me its saved the reservation
I click to checkout
/cart tells me no tickets !!

There was one time that It seemed to work, but never after that …keeps telling me my cart is empty.

So again ..that product page is only an interim solution as I cannot get purchase from event page to complete. Keeps giving me empty cart.

Please give us a link to the actual events page.

Yes. Seeing it not working would help greatly. At that point I would be able to debug more of the process and hopefully see exactly what is going wrong.

Loushou

I have adjusted it back to refer to the event and not the product page.

The event is here according to the permalink
https://tix.serverspace.com/event/havadalah-concert/2014-10-25_845pm/

I have published this video of my various screens so hopefully this is helpful.
https://screencast.com/t/mdP5m7WBi6

Your help is appreciated

I also noticed by this video https://screencast.com/t/fUK8hVHAY9 that upon going to the event, besides not saving to cart, if I adjust quantity, it seems to have a problem saving the quantity change.

Also
I have also found that if im logged in as admin, it seems to work… see this video https://screencast.com/t/O2HvA1nuZ
There are times that as admin it also did not work… sometimes IE does not work, sometimes opera does not work

I hope this is helpful..

Im happy to give you my login credential if you let me have a direct email. tks

By the way … im volunteering time for a non profit school that will continue to use the reservation site once this event is over. If you have a reduced rate or pro bono program for non profits/ charity / community , please let me know and ill see if I can afford to donate it. The seating chart would be awesome for them !!

For your information I am seeing this behaviour on my site as well, and I believe it is only happening when the user is not logged in.

If I create a non admin test user it works when logged in as the test user. So it seems that maybe its just anonymous users…

I have “enable guest checkout” enabled…so maybe there is some problem with that.

if i disable “enable guest checkout” or enable it, makes no difference to this problem. I have added a temporary link to tell users to create an account. would be good to resolve this though…:-)

Hey @regenbauma. We were able to track this down. It was only affecting anonymous users, as you suspected, and a patch has been added for this in version 1.5.4. Basically, the process of setting the cart cookie was happening after output was sent to the user, so it was never getting set. It did not affect logged in users because of the awesome persistent cart feature of WooCoommerce.

Anyways check it out,
loushou

It looks good to go … much appreciated.
Let me know please what concessions if any to non-profits. Ill be donating this site to a non profit school to use going forward. It would be very cool to have per seat booking.
I can send you any proof or justification that you may need.
Again thanks for the awesome response

Hey @regenbauma. Glad to hear it is working for you now. As for the non-profits question, you should open a dialog with @quadshot by sending an email to him at [email protected] . He will provide you the details and ask the appropriate questions. Or you can visit the OpenTickets Website Contact Page and open a dialog that way. Either method will get you with the right person.

Loushou