Add to cart & preview issue

  • Resolved Jabe

    (@jabe)


    11 months, 1 week ago

    Hi!

    I’m using the Pro version of Ultimate Gift Cards for WooCommerce version 2.8.8 and I have several issues include some with the preview functionality and add to cart button.

    Most of the time the “Select Date” don’t show the calendar on click.
    Most of the time the characters counter doesn’t work.

    If I fill every field and hit “preview” it doesn’t show any preview unless I to the following steps:

    1. Press Add to cart (which doesn’t add to cart on the first click)
    2. It will then say that “Recipient Email: Field is empty.” and “From: Field is empty.” even if I already filled them. I don’t know why it disappears.
    3. Fill the fields again
    4. Press Preview and now it shows the preview
    5. Press “add to cart” again and now it redirects correctly to the cart

    I have the same problem on both languages of my website (I’m using WPML Pro).

    Even if I disable the Preview Button, I have the same issue to add to cart, I need to fill things twice and press “Add to cart” button twice.

    It’s a shame for a plugin I paid.

    Any idea why is it happening and how to fix it?

    Please let me know.

    Jabe.

Viewing 1 replies (of 1 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello @jabe,


    Apologies for the inconvenience you’re experiencing.

    The issue you’re encountering might be due to compatibility concerns with the theme or a third-party plugin. To troubleshoot, try conducting a test by switching the theme and deactivating third-party plugins. This process should help identify the problematic plugin or theme causing the issue.

    Regards,

Viewing 1 replies (of 1 total)
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