Add to Cart Pixel Fires Twice

  • Resolved casbboy

    (@casbboy)


    4 years, 6 months ago

    I can’t figure this out. I’m trying to dial in my Facebook pixels with my marketing team to expand our facebook and instagram marketing, and are encountering the weirdest error.

    When adding to cart with a single product (I have ajax add to cart), everything works fine. The inspector shows no issues.

    But, when I add a Variable Product to cart, the inspector alerts that the Add to Cart even was fired twice. This throws off our analytics greatly, and I’m looking for a way to fix the issue.

    Cheers!
    Ryan

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey Ryan ( @casbboy ) ,

    Thanks you very much for reaching out to us. I’ll be happy to help further investigate this issue.

    I visited your site and I was able to confirm that clicking on the “Add to Cart” button is causing the event to be tracked 2 times. As a first step, would it be possible to let me know if you’re using other plugins or have added any tracking code manually? Our plugin will add the Facebook pixel tracking code automatically, so in some cases, if you’re using another tracking functionality (like a second pixel plugin or a theme that automatically adds the tracking code as well), it may cause similar issues.

    Looking forward to your response.

    Best regards,

    Pit
    SkyVerge

    Did you fixed it i have the same issue!

    Hey @wpxuser1 ,

    Thank you for reaching out to us and I’m sorry to hear you’ve encountered the same issue.

    I’ll need to ask you to create a new topic for this issue as replying on an active thread is against the forum’s guidelines. That’s because that even though the issue may sound very similar, the different site setups may lead to a different underlying reason or even issue.

    I’ve noticed that you had already created your own topic previously, so if this is a different issue than the one you mentioned, you can click here to create a new topic.

    Thanks,

    Pit
    SkyVerge

    Hey @casbboy ,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,

    Pit
    SkyVerge

Viewing 4 replies - 1 through 4 (of 4 total)
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