Add to Cart not working

  • Resolved carlotta_messina

    (@firehuntress)


    1 year, 10 months ago

    Hi,
    In respect of your hard work, I’m here to ask if you can help us with an issue on the website https://gioafashiondesigner.com/ .
    If we try to add to the cart something the process enter an endless loop and does not end correctly, the product is not added to the cart in any way.
    We tried every update and every compatibility test but nothing seems to work. Can you help us?

    Best Regards,

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @firehuntress

    Thanks for reaching out!

    I checked your site, added a product to cart, and confirmed the endless loading as seen below:

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Thread Starter carlotta_messina

    (@firehuntress)

    Hi,

    We run all the tests before contacting you, the issue seems to stay even changing theme or deactivating plugins.
    I hope the status attached can help somehow: 

    `
### WordPress Environment ###

WordPress address (URL): https://gioafashiondesigner.com
Site address (URL): https://gioafashiondesigner.com
WC Version: 7.2.2
REST API Version: ?</img> 7.2.2
WC Blocks Version: ?</img> 8.9.2
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.20
PHP Post Max Size: 16 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 10.1.48-MariaDB-0+deb9u2
Max Upload Size: 8 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

### Database ###

WC Database Version: 7.2.2
WC Database Prefix: gdb_
Dimensione totale database: 105.39MB
Dimensione dati database: 78.81MB
Dimensione indice database: 26.58MB
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### Post Type Counts ###

attachment: 513
custom_css: 1
footer: 5
megamenu: 3
nav_menu_item: 104
newsletter: 1
oembed_cache: 3
page: 17
post: 23
product: 12
product_variation: 51
revision: 568
rion_mapper: 1
shop_coupon: 2
shop_order: 2
sizeguide: 1
wpcf7_contact_form: 3
ywctm-button-label: 5
ziss: 1

### Security ###

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

### Active Plugins (31) ###

Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.1.1
Akismet Anti-Spam: by Automattic – 5.0.2
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.3.9
Contact Form 7: by Takayuki Miyoshi – 5.7.2
Duplica pagina: by mndpsingh287 – 4.5
Facebook for WooCommerce: by Facebook – 3.0.8
Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5
Fami Buy Together: by Fami Themes – 1.0.2
Fami Import Sample Data: by Fami Themes – 1.0.0
Fami - Responsive Visual Composer: by Fami Themes – 1.1
Fami Sales Popup: by Fami Themes – 2.0.0
Fami WooCommerce Compare: by Fami Themes – 1.0.5
Site Kit by Google: by Google – 1.90.1
Smash Balloon Instagram Feed: by Smash Balloon – 6.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
Loco Translate: by Tim Whitlock – 2.6.3
Packlink PRO Shipping: by Packlink Shipping S.L. – 3.2.13
Page Links To: by Mark Jaquith – 3.3.6
Product Filter for WooCommerce: by 7VX LLC
USA CA – 7.0.5

Redirection: by John Godley – 5.3.6
Slider Revolution: by ThemePunch – 6.1.0
Rion Toolkit: by Famithemes – 1.0.1
UpdraftPlus - Backup/Ripristino: by UpdraftPlus.Com
DavidAnderson – 1.22.23

Woo Discount Rules PRO 2.0: by Flycart – 2.4.0
Woo Discount Rules: by Flycart – 2.5.2
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.3.13
WooCommerce: by Automattic – 7.2.2 (aggiornamento alla versione 7.3.0 disponibile)
Wordfence Security: by Wordfence – 7.8.2
Yoast SEO: by Team Yoast – 19.14
YITH WooCommerce Quick View: by YITH – 1.23.0
YITH WooCommerce Wishlist: by YITH – 3.16.0

### Inactive Plugins (2) ###

YITH WooCommerce Catalog Mode Premium: by YITH – 2.0.15
Ziss - WooCommerce Product Pinner: by Famithemes – 2.5

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #130 - /shop/
Carrello: #20 - /cart/
Pagamento: #21 - /checkout/
Il mio account: #22 - /my-account/
Termini e condizioni: #1477 - /terms-conditions/

### Theme ###

Name: Rion Child
Version: 1.0.0.1566986164
Author URL: https://famithemes.com/
Child Theme: ?</img>
Parent Theme Name: Rion
Parent Theme Version: 1.0.5
Parent Theme Author URL: https://famithemes.com/
WooCommerce Support: ?</img>

### Templates ###

Archive Template: Il tuo tema ha il file woocommerce.php
non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poiché woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione.

Overrides: rion/woocommerce/cart/cart.php versione 3.8.0 è obsoleta. La versione attuale è 7.0.1
rion/woocommerce/cart/cross-sells.php versione 4.0.0 è obsoleta. La versione attuale è 4.4.0
rion/woocommerce/checkout/form-checkout.php
rion/woocommerce/checkout/form-shipping.php
rion/woocommerce/checkout/review-order.php versione 3.8.0 è obsoleta. La versione attuale è 5.2.0
rion/woocommerce/content-product.php
rion/woocommerce/content-single-product.php
rion/woocommerce/global/quantity-input.php versione 4.0.0 è obsoleta. La versione attuale è 7.2.1
rion/woocommerce/loop/loop-start.php
rion/woocommerce/loop/pagination.php
rion/woocommerce/myaccount/form-login.php versione 3.6.0 è obsoleta. La versione attuale è 7.0.1
rion/woocommerce/myaccount/my-account.php
rion/woocommerce/order/form-tracking.php versione 3.6.0 è obsoleta. La versione attuale è 7.0.1
rion/woocommerce/single-product/add-to-cart/simple.php versione 3.4.0 è obsoleta. La versione attuale è 7.0.1
rion/woocommerce/single-product/add-to-cart/variable.php versione 3.5.5 è obsoleta. La versione attuale è 6.1.0
rion/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php versione 3.4.0 è obsoleta. La versione attuale è 7.0.1
/var/www/vhosts/gioafashiondesigner.com/httpdocs/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/var/www/vhosts/gioafashiondesigner.com/httpdocs/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
rion/woocommerce/single-product/rating.php
rion/woocommerce/single-product/related.php
rion/woocommerce/single-product/short-description.php
rion/woocommerce/single-product/tabs/tabs.php
rion/woocommerce/single-product/up-sells.php

Outdated Templates: ?</img>
					
					
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### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-17 02:55:01 +00:00
Options: ?</img>
Notes: 24
Onboarding: completed

### Action Scheduler ###

Completato: 988
Oldest: 2022-12-16 08:35:53 +0000
Newest: 2023-01-16 07:54:22 +0000

Operazione non riuscita: 20
Oldest: 2020-11-22 16:16:39 +0000
Newest: 2020-11-22 16:26:20 +0000

In attesa: 3
Oldest: 2023-01-16 08:23:38 +0000
Newest: 2023-01-16 16:37:04 +0000


### Status report information ###

Generated at: 2023-01-16 08:24:04 +00:00
`

    Best Regards,

    Carlotta Messina

    Hi there @firehuntress

    Thank you for reaching back, with further information on this.

    Just to note, in my tests, I was able to add the Dragonfly bag to the cart, and had the sidebar load as expected. Directly linked here is a screenshot showcasing this.

    Whilst checking the site at https://gioafashiondesigner.com/, there appear to be some console errors. See the screenshot, linked here, for reference.

    Since the errors appear to be connected with the Fami Buy Together: by Fami Themes – 1.0.2 plugin, and the currently active Rion theme, I suggest trying to deactivate the plugin first and see if the issue persists.

    Just to clarify, when deactivating all plugins (except WooCommerce) and having the Storefront theme active, was all server-side caching deactivated also?

    I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

    • This reply was modified 1 year, 10 months ago by anastas10s. Reason: paragraph rearrangement
    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

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