• Resolved siquis

    (@siquis)


    Hi,
    we have a problem with “add to cart”.
    I have tried to disable all plugin and caches but nothing, I thing it is the theme, we use Porto Theme on Siteground server.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • You should switch to the default twenty twenty two theme and see if the problem persists. It could also be a site resources issue with Siteground. If it persists after you switch themes then you have your answer.

    Thread Starter siquis

    (@siquis)

    Hi,
    the problem is the theme. We asked for their assistance but they told us to contact you as they don’t offer support for third party plugins. How can we solve the problem? I would be sorry to switch to a different plugin, I am fine with yours.

    Plugin Author pimwick

    (@pimwick)

    When I visit the URL from the original thread it is a 404 error. I assume this means you had to switch to another plugin since it is not compatible with your Theme. I’m marking this thread as Resolved but let us know if you need further assistance.

    Thread Starter siquis

    (@siquis)

    Hi,
    no, sorry but I’ve published it in private mode, now is public.

    Plugin Author pimwick

    (@pimwick)

    It looks like the Variations dropdown menu has been replaced with buttons. If there is an option in your Theme to revert this to the standard dropdown menu, that may fix the issue.

    We listen for the standard WooCommerce hooks to know when to display the gift card form.

    A possible solution is to force the form to always be visible. To do this, follow these steps:

    1. Log into your WordPress Admin area.
    2. Click on Appearance -> Customize -> Additional CSS
    3. Paste the following CSS into the field and save:

    #pwgc-purchase-container {
        display:block !important
    }

    However, if you force the form to be visible you will lose out on any browser-side validations.

    Thread Starter siquis

    (@siquis)

    Hi,
    now it works, thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Add to cart not respond’ is closed to new replies.