Add to Cart not functioning

  • Resolved vplenkach

    (@vplenkach)


    7 years, 1 month ago

    Hello,
    I have found in my analytics that add to cart event is not firing. I hope you can help me.
    Thank you,
    Andrew

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi,

    Thank you for contacting us!

    We did a quick look of your store & found that you are using child theme on your store & as we have mentioned in the description of our plugin that the free version of our plugin is not fully compatible with the child/custom theme.

    To make it work on your store we need to make customization in our plugin specially for your store & we are not providing customization support for the free version of our plugin.

    We request you to contact us at analytics2(at)tatvic(dot)com for more information.

    Hope this helps!

    Thanks & Regards!

    • This reply was modified 7 years, 1 month ago by Conversios.
    Thread Starter vplenkach

    (@vplenkach)

    Ok! Thanks for the info. Sorry I missed that!
    All the best

    Hi Tatvic,

    I’m trying to figure out how to track “Add to cart” tags, it was working in the past, but I think after the lates WordPress/Woocommerce updates, it stopped working. Product impressions and some product clicks seem to be working. Definitely not like before.

    Anything you can share that could help?

    Thanks,
    Santiago

Viewing 3 replies - 1 through 3 (of 3 total)
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