Add To Cart events aren’t tracked

Hi Daniel,

Sorry to hear you are running into this issue on your site! If I understand correctly, everything appears to be tracked as expected except Add to Cart events. Is that right?

Could you please share a copy of your site’s System Status? You can find it via **WooCommerce > Status**. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thank you!

Hi Jess, thanks for your response. Here’s the output:

### WordPress Environment ###

WordPress address (URL): https://www.ethnicmusical.com
Site address (URL): https://www.ethnicmusical.com
WC Version: 4.2.2
REST API Version: ? 1.0.8
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.2.4
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.3.19-1+0~20200612.60+debian9~1.gbp6c8fe1
PHP Post Max Size: 512 MB
PHP Time Limit: 900
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.6.48-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.2.2
WC Database Prefix: wp_
Total Database Size: 152.09MB
Database Data Size: 115.94MB
Database Index Size: 36.15MB
wp_woocommerce_sessions: Data: 3.02MB + Index: 1.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.30MB + Index: 0.11MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 2.97MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_atum_product_data: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.36MB + Index: 0.13MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 1.00MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 7.25MB + Index: 2.09MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 44.13MB + Index: 14.97MB + Engine InnoDB
wp_posts: Data: 15.52MB + Index: 2.16MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_snippets: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_swift_performance_image_optimizer: Data: 17.47MB + Index: 3.34MB + Engine InnoDB
wp_swift_performance_warmup: Data: 0.23MB + Index: 0.28MB + Engine InnoDB
wp_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 3.52MB + Index: 4.02MB + Engine InnoDB
wp_users: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp_wcsc_error_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcsc_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.23MB + Index: 0.27MB + Engine InnoDB
wp_wc_order_stats: Data: 0.19MB + Index: 0.20MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.11MB + Index: 0.19MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.39MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.13MB + Index: 0.22MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_sales_country_region: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_yoast_indexable: Data: 5.52MB + Index: 0.83MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.23MB + Index: 0.36MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.45MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

aiovg_videos: 1
attachment: 3758
blocks: 72
bls-forms: 1
custom_css: 3
custom-css-js: 12
customize_changeset: 3
cwginstocknotifier: 186
geotr_cpt: 1
mc4wp-form: 1
mts_notification_bar: 1
nav_menu_item: 142
oembed_cache: 105
page: 45
post: 44
postman_sent_mail: 250
product: 559
product_variation: 215
revision: 1208
shop_coupon: 126
shop_order: 1419
shop_order_refund: 76
spucpt: 2
static_block: 24
vtprd-rule: 1
wcdrp_rules: 15
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (39) ###

WooCommerce Related Products C4W: by Custom4Web – 2.1.4 – Installed version not tested with active version of WooCommerce 4.2.2
Akismet Anti-Spam: by Automattic – 4.1.6
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.9.9 – Installed version not tested with active version of WooCommerce 4.2.2
BlueSnap Payment Gateway for WooCommerce: by Bluesnap – 1.3.4.1 – Installed version not tested with active version of WooCommerce 4.2.2
Code Snippets: by Code Snippets Pro – 2.14.0
Contact Form 7: by Takayuki Miyoshi – 5.1.9
Simple Custom CSS and JS: by SilkyPress.com – 3.31.1 – Installed version not tested with active version of WooCommerce 4.2.2
Disable Gutenberg: by Jeff Starr – 2.1
301 Redirects: by WebFactory Ltd – 2.45
Error Log Monitor: by Janis Elsts – 1.6.10
GM Block Bots: by GreenMellen Media – 2.0.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.7.8
Flying Images by WP Speed Matters: by Gijo Varghese – 2.4.9
Pixel Caffeine: by AdEspresso – 2.1.3 – Installed version not tested with active version of WooCommerce 4.2.2
Post SMTP: by Yehuda Hassine – 2.0.12
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Server IP & Memory Usage Display: by Apasionados
Apasionados del Marketing – 2.1.0

SSL Insecure Content Fixer: by WebAware – 2.7.2
Use Any Font: by Dinesh Karki – 5.11
WooCommerce Payment Gateway - OfficeGuy: by OfficeGuy Ltd. – 1.5.2 – Installed version not tested with active version of WooCommerce 4.2.2
Product Feed PRO for WooCommerce: by AdTribes.io – 8.3.9
WooCommerce Advanced Bulk Edit: by George Iron – 4.4.2 – Installed version not tested with active version of WooCommerce 4.2.2
WooCommerce Email Customizer: by cxThemes – 3.33 – Installed version not tested with active version of WooCommerce 4.2.2
WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.6.5
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.22
WooCommerce Multi Currency Premium: by VillaTheme – 2.1.9.3 – Installed version not tested with active version of WooCommerce 4.2.2
WooCommerce Photo Reviews Premium: by VillaTheme – 1.1.4.5
WooCommerce Shipping Tracking: by Lagudi Domenico – 16.4 – Installed version not tested with active version of WooCommerce 4.2.2
WooCommerce - Store Exporter Deluxe: by Visser Labs – 4.2
WooCommerce Table Rate Shipping: by Bolder Elements – 4.1.3 – Installed version not tested with active version of WooCommerce 4.2.2
WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.8
WooCommerce: by Automattic – 4.2.2
Wordfence Security: by Wordfence – 7.4.8
Yoast SEO: by Team Yoast – 14.4.1
WP Rocket | Deactivate WooCommerce Refresh Cart Fragments Cache: by WP Rocket Support Team –  – Installed version not tested with active version of WooCommerce 4.2.2
WP Rocket: by WP Media – 3.6.1
Smart Image Resize PRO: by Nabil Lemsieh – 1.3.9 – Installed version not tested with active version of WooCommerce 4.2.2
ReCaptcha v2 for Contact Form 7: by IQComputing – 1.2.7
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.5.6

### Inactive Plugins (2) ###

Easy SVG Support: by Benjamin Zekavica – 2.7
Safe SVG: by Daryll Doyle – 1.9.9

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2315 - /shop/
Cart: #5817 - /cart/
Checkout: #5818 - /checkout/
My account: #5819 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.11.3
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-failed-order.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-new-order.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-completed-order.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-invoice.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-new-account.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-note.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-on-hold-order.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-processing-order.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-refunded-order.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-addresses.php version 3.5.4 is out of date. The core version is 3.9.0
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-customer-details.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-downloads.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-footer.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-details.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-items.php
/home/292152.cloudwaysapps.com/gsvszpjvap/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 291
Oldest: 2020-06-05 19:00:11 +0300
Newest: 2020-06-30 19:35:44 +0300

Pending: 1
Oldest: 2020-07-03 19:30:02 +0300
Newest: 2020-07-03 19:30:02 +0300

### Templates ###

Extended logging mode for Store Exporter Deluxe: ?Inactive?Turn on Logging mode
Debugging mode for Store Exporter Deluxe: ?Inactive?Turn on Debugging mode
Scheduled Export to FTP: ?
Scheduled Export to SFTP: ? The required SFTP functions are not available; ssh2_connect()
ssh2_auth_password()
ssh2_sftp(). Contact your hosting provider.

Have a nice day
Daniel

Hi Jess,
sorry if I intrude on the conversation.
I have the same problem on my website, the “add to cart” event is not traced on google analytics.
kindly, let me know if you solved it?

Thank you!

My issue is still there.
Support?

I am also having the same issue – looks like our ‘add to cart’ events have dropped out too

Support, any ideas what could be the issue?
It seems like it is pretty wide.
Daniel

Hi everyone,

Sorry for the delay. I just tested a guest checkout purchase ( the plugin doesn’t track orders by WP Admins ) and Add to Cart event appears to show as expected:

https://d.pr/i/PqLYTx

You can find add to cart events under Conversation > Ecommerce >Product Performance > Shopping Behaviour within Google Analytics. Hope that helps!

You are right! It’s just very tricky to find it.
Many thanks!

Glad to hear it – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.