• Resolved hsjsh92

    (@hsjsh92)


    Hi WordPress team , i am using woocommerce and had an issue once i try to add a product to cart , it appears EMPTY . PLEASE HELP

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @hsjsh92,

    Thank you for reaching out.

    Looking at the console logs from my browser while visiting your site, I could notice several errors, as seen in this screenshot. In that case, I’d recommend running a conflict test as detailed in this guide.

    To avoid ruining your live store, I suggest performing the test on a staging site. You can find the steps to creating a staging site here.

    Let us know how it goes.

    Thread Starter hsjsh92

    (@hsjsh92)

    Hi wordpress team . i still waiting to get my issue solved from your part , thanks

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @hsjsh92,

    Please confirm if you ran the conflict test as my colleague suggested in the previous response.

    In that case, I’d recommend running a conflict test as detailed?in this guide.

    If not, please run a conflict test and let us know how it goes.

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    I hope that helps!

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