add to cart does not redirect to cart

  • Resolved agusgonzalezs

    (@agusgonzalezs)


    1 year, 6 months ago

    Hello, we have a product template with Royal Addons but despite having the settings made in Woocommerce, when we add a product to the cart it does not redirect to the cart page. I also tried to do it by code but it doesn’t work either. I think it has to do with the template because I tried without it and it works fine. Some help?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi, Agusgonzalezs
    First, thank you for choosing our Theme and Plugin.


    Please attempt to adjust the settings: Royal Addons > Settings > Enable/Disable Royal addons Cart, Minicart, Notifications Templates, Product Lightbox, as shown in the screenshot: https://prnt.sc/6Dn-zd4s37vX

    If this does not help, please let me know and we will try to solve your problems in other ways.

    Kind Regards,
    Givi

    Thread Starter agusgonzalezs

    (@agusgonzalezs)

    Thanks for your answer.
    I enabled those options and now it reloads the cart in the menu but it still doesn’t redirect to the cart page. Thank you.

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi again,

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.remarpro.com

    Kind regards,
    Givi

    Thread Starter agusgonzalezs

    (@agusgonzalezs)

    It has been sent! thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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