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  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @renovomotors,

    Thanks for reaching out to WooCommerce Support.

    I confirmed on your website that the “Add to Cart” button on the single product page is not working.

    This is likely caused by a conflict with your theme or with another plugin. The best way to determine this is by?running a full conflict test.

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    I hope that helps! Let us know once you have done a conflict test!

    Plugin Contributor Nadir Seghir a11n

    (@assassinateur)

    Add to cart works fine in your website.

    Plugin Contributor Nadir Seghir a11n

    (@assassinateur)

    We also received a similar request here but was not able to reproduce. We saw a console log related to alertCartUpdated but we could still add to cart.

    I didn’t see that error on your website as well.

Viewing 3 replies - 1 through 3 (of 3 total)
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