• Resolved demoddesignworkshop

    (@demoddesignworkshop)


    Hello,

    I am setting up my website and although everything seems to work fine on any desktop device, the “Add to Cart” button doesn’t work on any mobile device.

    I am using Visual Composer Starter Theme and WooCommerce.

    I have tried all the solutions I could find online but nothing seems to work.

    Any ideas/recommendations would be extremely appreciated!

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Luigi Teschio

    (@gigitux)

    Hi @demoddesignworkshop,

    This is likely caused by a conflict with your theme or with another plugin. Read more about plugin and theme conflicts in our Self-Service Guide

    How to test for conflicts

    The best way to determine if the issue is being caused by a theme and/or plugin is to:

    1. Temporarily switch your theme to Twenty Twenty-Five theme.
    2. Try to reproduce the problem: If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
    3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
    4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
    5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict. 

    For more detailed instructions, check out How to test for plugin and theme conflicts

    Tools to help with troubleshooting

    Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

    Additionally, check the configuration of your cache plugin if it is enabled. There is dedicated documentation on how to configure caching plugins for WooCommerce.

Viewing 1 replies (of 1 total)
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