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Resolved Brandon Ernst
(@brandonfire)

3 years, 2 months ago

Hi there,

Thank you in advance for any assistance.

We have a site using Elementor and WooCommerce. We translated the Single Product page, and for some reason the text on the “Add to Cart” button and title for “Related Products” will not translate properly.

The first issue was that these items were just not translating to Chinese on the Chinese version of the page.

I contacted Elementor support, and they advised to edit the Elementor Single Product Page Template, which worked fine and solved the issue on the Chinese version.

However, now the English version is missing the Add to Cart button altogether, and the Related Products text appears in Chinese. The settings configuration seems fine. Elementor has advised to contact your support. They said that if you need help from them, you can open an issue on their Github page:
https://github.com/elementor/elementor/issues

Here is a screencast:
https://www.dropbox.com/s/ezd8j9uh7o0gb6c/Add%20to%20cart%20in%20English%20gone.mov?dl=0

Here is a screenshot of the backend settings:
https://www.dropbox.com/s/2pw7adp3rqadxhu/Screen%20Shot%202021-09-13%20at%2012.19.58%20PM.png?dl=0
https://www.dropbox.com/s/8tqddhwtqbr3tas/Screen%20Shot%202021-09-13%20at%2012.20.04%20PM.png?dl=0

Do you have any idea what can be the problem?

Thank you again for any help!

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Denis
(@sdenis)

3 years, 2 months ago

Hi,

You might have a bug or conflict with your current theme / plugins.

Can you please visit TranslatePress -> Settings -> Advanced

Then, enable these features 1 by 1 in this order and try to see if it makes a difference. Disable them back if it makes no difference. Also please disable or clear the cache if you have any.

1. Fix spaces between HTML attributes
2. Fix broken HTML
3. Fix missing dynamic content
4. Disable dynamic translation

Cheers,

Thread Starter Brandon Ernst
(@brandonfire)

3 years, 2 months ago

@sdenis thank you kindly for your assistance.

Enabling “Fix Broken HTML” had this effect – https://www.dropbox.com/s/jszednes9bqj3dr/Screen%20Shot%202021-09-21%20at%2011.44.02%20AM.png?dl=0

Otherwise, having the other 3 enabled individually or simultaneously had no effect.

Disabling Elementor makes the translation for the 2 items work fine, so I think it’s a conflict with their plugin. This shows the page in English with Elementor deactivated – https://www.dropbox.com/s/p50a7nosnl9yq0v/Screen%20Shot%202021-09-21%20at%2011.49.09%20AM.png?dl=0

In my testing, caching was cleared at all levels each time (disabled CDN, incognito browser, and clearing server cache manually).

Thank you again for your assistance!

Thread Starter Brandon Ernst
(@brandonfire)

3 years ago

@sdenis quick follow up on this – do you have any idea? Thanks again for your time.

Thread Starter Brandon Ernst
(@brandonfire)

2 years, 12 months ago

This has been resolved

Viewing 4 replies - 1 through 4 (of 4 total)

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