Add to Cart Ajax Function & Buy Now Not Working In Single Product Page

  • Resolved Ammar R.

    (@ammarrasool)


    1 year, 8 months ago

    Hello,

    I noticed that the single product add to cart and buy now button doesn’t work for some reason as well. it supposes to open the cart model when adding the product to the cart but it is currently not. The value doesn’t show in the cart as well until and unless you click on the car, whereas everything else, is working fine.

    Can someone help me sorting this out? I’m attaching the Status Report below.

    WordPress Environment
WordPress address (URL): https://gentshub.ae
Site address (URL): https://gentshub.ae
WC Version: 7.5.1
REST API Version: ?</img> 7.5.1
WC Blocks Version: ?</img> 9.6.6
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –
Server Environment
Server Info: LiteSpeed
PHP Version: 8.0.28
PHP Post Max Size: 2 GB
PHP Time Limit: 5000
PHP Max Input Vars: 5000
cURL Version: 7.84.0
OpenSSL/1.1.1p
SUHOSIN Installed: –
MySQL Version: 10.3.38-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>
Database
WC Database Version: 7.5.1
WC Database Prefix: wpyx_
Total Database Size: 35.11MB
Database Data Size: 26.38MB
Database Index Size: 8.73MB
wpyx_woocommerce_sessions: Data: 4.02MB + Index: 0.08MB + Engine InnoDB
wpyx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpyx_woocommerce_order_items: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wpyx_woocommerce_order_itemmeta: Data: 0.38MB + Index: 0.34MB + Engine InnoDB
wpyx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpyx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpyx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpyx_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
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wpyx_trp_original_strings: Data: 1.52MB + Index: 0.38MB + Engine InnoDB
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wpyx_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
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wpyx_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
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wpyx_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpyx_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyx_wt_guest_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpyx_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpyx_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpyx_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
Post Type Counts
attachment: 284
custom_css: 1
elementor_library: 11
ic_mega_menu: 1
language_switcher: 4
mb_siwc_lite_image: 1
nav_menu_item: 15
page: 18
post: 15
product: 125
shop_order: 295
wp_global_styles: 1
wpforms: 5
Security
Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>
Active Plugins (23)
Redux Framework: by Team Redux – 4.4.0
All-in-One WP Migration Unlimited Extension: by ServMask – 2.49
All-in-One WP Migration: by ServMask – 7.73
bunny.net: by bunny.net – 1.0.8
Chaty Pro: by Premio – 2.8.1
Duplicate Page: by mndpsingh287 – 4.5.1
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Elementor: by Elementor.com – 3.12.0
Facebook for WooCommerce: by Facebook – 3.0.16
OMGF: by Daan from Daan.dev – 5.5.6
Insight Core: by ThemeMove – 2.6.4
Insight Swatches: by ThemeMove – 1.4.0
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MyFatoorah - WooCommerce: by MyFatoorah – 2.2.1
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TranslatePress - Developer: by Cozmoslabs
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TranslatePress - Multilingual: by Cozmoslabs
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WPForms Lite: by WPForms – 1.8.1.1
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Insight Product Brands for Woocommerce: by ThemeMove – 1.1.0
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WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.23
WooCommerce Coupon Generator: by Jeroen Sormani – 1.2.0
Dropin Plugins (1)
advanced-cache.php: advanced-cache.php
Must Use Plugins (2)
Disable Extendify Module For Redux Framework: by ThemeMove – 1.0.0
SSO: by Garth Mortensen
Mike Hansen – 0.4
Settings
API Enabled: –
Force SSL: –
Currency: AED (?.?)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
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rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT
WC Pages
Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ?</img> Page not set
Theme
Name: Minimog Child
Version: 1.0.0
Author URL: https://thememove.com/
Child Theme: ?</img>
Parent Theme Name: Minimog
Parent Theme Version: 2.5.7
Parent Theme Author URL: https://thememove.com
WooCommerce Support: ?</img>
Templates
Overrides: minimog/woocommerce/archive-product.php
minimog/woocommerce/cart/cart-shipping.php
minimog/woocommerce/cart/cart-totals.php
minimog/woocommerce/cart/cart.php
minimog/woocommerce/cart/cross-sells.php
minimog/woocommerce/cart/mini-cart.php
minimog/woocommerce/cart/proceed-to-checkout-button.php
minimog/woocommerce/cart/shipping-calculator.php
minimog/woocommerce/checkout/form-checkout.php
minimog/woocommerce/checkout/form-coupon.php
minimog/woocommerce/checkout/form-login.php
minimog/woocommerce/checkout/payment-method.php
minimog/woocommerce/checkout/review-order.php
minimog/woocommerce/checkout/thankyou.php
minimog/woocommerce/content-product-cat.php
minimog/woocommerce/content-product.php
minimog/woocommerce/content-single-product.php
minimog/woocommerce/content-widget-price-filter.php
minimog/woocommerce/content-widget-product.php
minimog/woocommerce/global/form-login.php
minimog/woocommerce/global/quantity-input.php
minimog/woocommerce/loop/add-to-cart.php
minimog/woocommerce/loop/loop-end.php
minimog/woocommerce/loop/loop-start.php
minimog/woocommerce/loop/orderby.php
minimog/woocommerce/loop/pagination.php
minimog/woocommerce/loop/price.php
minimog/woocommerce/loop/rating.php
minimog/woocommerce/loop/result-count.php
minimog/woocommerce/loop/sale-flash.php
minimog/woocommerce/myaccount/form-login.php
minimog/woocommerce/myaccount/form-lost-password.php
minimog/woocommerce/myaccount/form-reset-password.php
minimog/woocommerce/myaccount/my-account.php
minimog/woocommerce/order/order-details.php
minimog/woocommerce/product-searchform.php
minimog/woocommerce/single-product/add-to-cart/external.php
minimog/woocommerce/single-product/add-to-cart/grouped.php
minimog/woocommerce/single-product/add-to-cart/simple.php
minimog/woocommerce/single-product/add-to-cart/variable.php
minimog/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
minimog/woocommerce/single-product/meta.php
minimog/woocommerce/single-product/price.php
minimog/woocommerce/single-product/product-image.php
minimog/woocommerce/single-product/rating.php
minimog/woocommerce/single-product/related.php
minimog/woocommerce/single-product/review-meta.php
minimog/woocommerce/single-product/review-rating.php
minimog/woocommerce/single-product/review.php
minimog/woocommerce/single-product/sale-flash.php
minimog/woocommerce/single-product/stock.php
minimog/woocommerce/single-product/tabs/additional-information.php
minimog/woocommerce/single-product/tabs/description.php
minimog/woocommerce/single-product/tabs/tabs.php
minimog/woocommerce/single-product/title.php
minimog/woocommerce/single-product/up-sells.php
minimog/woocommerce/single-product-reviews.php
minimog/woocommerce/single-product.php
Admin
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
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payment-gateway-suggestions
shipping-label-banner
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store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
Daily Cron: ?</img> Next scheduled: 2023-03-31 23:42:42 +00:00
Options: ?</img>
Notes: 43
Onboarding: completed
Action Scheduler
Complete: 2,014
Oldest: 2023-03-21 23:45:39 +0000
Newest: 2023-03-31 15:22:44 +0000
Failed: 5
Oldest: 2023-03-21 23:51:38 +0000
Newest: 2023-03-30 14:59:05 +0000
Pending: 5
Oldest: 2023-03-31 19:24:23 +0000
Newest: 2023-04-06 20:37:56 +0000
Status report information
Generated at: 2023-03-31 15:40:37 +00:00
`

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Roxy

    (@roxannestoltz)

    Hi @ammarrasool ,

    Thanks for reaching out!

    I understand that the single product “Add to Cart” and “Buy Now” buttons aren’t working as expected. The cart modal isn’t opening, and the cart doesn’t show the item until you click on it, while other functionalities are working fine, is this correct?

    I was able to open the individual product for https://gentshub.ae/product/fakama/ and add the product to the cart. It added correctly to the cart and I could see the cart value increase to 1. I also got the notice stating that the product was added to the cart successfully.

    It sounds like you expected the cart page to automatically be opened at that point after adding the product, however, that would only happen if you enabled the “Redirect to the cart page after successful addition” which is a setting you can find within the WooCommerce → Settings → Products→ General settings page, as seen below:

    The “Enable AJAX add to cart buttons on archives” function on the other hand (also found on the same settings page), only adds the product to the cart directly from the shop/archive page without leaving or reloading the page.

    At this time, I would recommend you enable both the settings above, to see if that resolves your issue. If that doesn’t work, the next step would be to perform a conflict test as per this support guide.

    Cheers!

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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