“Add to Cart” adds two units of product instead of just one

  • Resolved orangeaxis

    (@orangeaxis)


    3 years, 10 months ago

    I’m having a problem that just began a week or so ago. When our site’s users click ‘Add to Cart’ for any product, 2 units (not 1) of the product are added to the cart. After a lot of trial and error we found that the only way to eliminate this glitch was to deactivate Klaviyo.

    Any suggestions? We have a sandbox site that is a few weeks old (with Klaviyo enabled) and it doesn’t have this issue.

    Thanks for any help you can offer!

    Joe

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter orangeaxis

    (@orangeaxis)

    Apparently the issue is with a Klaviyo add-on, not Klaviyo itself. Thanks.

    Joe

    Plugin Author klaviyo

    (@klaviyo)

    Hi @orangeaxis

    Is there another plugin that was causing this conflict with Klaviyo’s plugin? If so, would you mind sharing what that plugin is?

    If this is not yet resolved, please let us know.

    Best,
    Klaviyo

    Thread Starter orangeaxis

    (@orangeaxis)

    Sure, I believe the plugin that is causing this behaviour is Klaviyo Toolkit by https://www.madebytribe.com/. Not 100% sure, but disabling this plugin does that trick. Thanks for looking into this!

    Joe

Viewing 3 replies - 1 through 3 (of 3 total)
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