add to cart

Hey there ??

Thanks for reaching out!

It seems like the “Add to cart” button is not working as expected on your site. Correct?

Does this happen with all products, or only certain products? Also, since you mentioned this not working on laptop, does this work as expected on mobile?

We’d be happy to take a closer look, can you please share the following:

• System Status Report: you can find this via WooCommerce → Status. Select Get system report and then Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.
• Fatal Error Log:?Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs
• Console errors:?Please share any errors you may have identified when inspecting the console on the pages experiencing the “Add to cart” issue.

You can read more about?using your browser console to identify errors here

Cheers!

yes it working on mobile

how can i upload all the files here

Hey @stephenboluwatife2005,

yes it working on mobile

AH, gotcha!

how can i upload all the files here

You can upload the System Status Report, the fatal error log and the console errors by using?Pastebin, and then share the link(s) with us here so that we can take a closer look.

Hope this helps!

the pastebin is not allowing me to upload file is there any other one i can use

Howdy ??

the pastebin is not allowing me to upload file is there any other one i can use

When using Pastebin, are you able to add the text content directly by copy and paste?

Alternatively, you can try another text-sharing service like?https://gist.github.com/.

Cheers!

` WordPress Environment

WordPress address (URL): https://www.tradewithstephen.com
Site address (URL): https://www.tradewithstephen.com
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.27
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.33
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.6.1
WC Database Prefix: wpxc_
Total Database Size: 28.70MB
Database Data Size: 22.88MB
Database Index Size: 5.82MB
wpxc_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_actionscheduler_actions: Data: 3.50MB + Index: 1.72MB + Engine InnoDB
wpxc_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_actionscheduler_logs: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
wpxc_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpxc_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_e_submissions: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wpxc_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_e_submissions_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wpxc_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpxc_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpxc_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wpxc_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_options: Data: 4.05MB + Index: 0.06MB + Engine InnoDB
wpxc_postmeta: Data: 2.52MB + Index: 0.16MB + Engine InnoDB
wpxc_posts: Data: 6.47MB + Index: 0.06MB + Engine InnoDB
wpxc_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_surecart_incoming_webhooks: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_surecart_integrations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpxc_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpxc_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpxc_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpxc_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woo_wallet_transaction_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woo_wallet_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts

attachment: 9
custom_css: 1
customize_changeset: 6
elementor_library: 1
mailpoet_page: 1
nav_menu_item: 9
page: 23
post: 2
product: 7
revision: 200
sc_form: 1
shop_order_placehold: 2
um_directory: 1
um_form: 3
wp_navigation: 1
wp_template_part: 1
wpcode: 4 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (12)

Code Snippets: by Code Snippets Pro – 3.6.2
Elementor: by Elementor.com – 3.19.2
Essential Addons for Elementor: by WPDeveloper – 5.9.9
WPCode Lite: by WPCode – 2.1.8
MailPoet: by MailPoet – 4.43.1
Maintenance: by WebFactory Ltd – 4.08
Mobile Menu: by Freshlight Lab – 2.8.4.2
PRO Elements: by PROElements.org – 3.18.3
Tawk.to Live Chat: by Tawkto – 0.8.2
Ultimate Member: by Ultimate Member – 2.8.3
Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.8.1
WooCommerce: by Automattic – 8.6.1 Inactive Plugins (3)

Google Listings and Ads: by WooCommerce – 2.5.17
Jetpack: by Automattic – 13.1.1
TeraWallet: by StandaloneTech – 1.4.10 Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – WC Pages

Shop base: #165 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page not set
My account: #171 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Hello Elementor
Version: 3.0.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-24 02:07:44 +00:00
Options: ?
Notes: 75
Onboarding: completed MailPoet

Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://www.tradewithstephen.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 17,525
Oldest: 2024-01-24 09:27:52 +0000
Newest: 2024-02-23 22:10:16 +0000

Failed: 420
Oldest: 2024-01-25 02:14:25 +0000
Newest: 2024-02-23 21:52:01 +0000

Pending: 7
Oldest: 2024-02-23 22:12:15 +0000
Newest: 2024-02-24 21:52:01 +0000 Status report information

Generated at: 2024-02-23 22:11:27 +00:00
`

Howdy!

Thanks for sharing that.

I’ve gone to your site and it looks like the content is restricted to members:

So I went to your sites /Shop page and was able to click the “Pay now” button which adds the item to the cart and immediately redirects me to the Checkout page:

Have you tried a different browser, or is this issue happening on all browser versions on your end? Also, is this issue perhaps only present for logged in users?

In the meantime, can you try clearing your browser cache or using incognito/private mode and see if this resolves the issue on your end?

On the other hand, if I have followed the incorrect steps of how to reproduce the issue, can you please share a direct link to the page on the site where the “Add to cart” button is not working as expected, as well as a screenshot of what you are seeing on your end when trying to add an item to the cart.

If you don’t already have a screenshot tool installed,?Snipboard.io?can be used for easily sharing screenshots. Please follow the instructions on that page, then paste the URL in your reply here.

Cheers!

not the shop own try this one. on a product one by one

try this product link https://www.tradewithstephen.com/product/vip-monthly-signals/

and also check the cheout when u click on the paymnet gateway the page it will take you to pay is not working so pls use this opporunity to check the complet order as if you want to pay and see the error message it will show

Hey, @stephenboluwatife2005!

Thanks for clarifying. I checked and saw the button on the product page is not working and that I’m not able to add credit card information on checkout.

Do you have any custom code on the site?

Can you please run a conflict test to check if something external is interfeering?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Looking forward to your reply.

Have a wonderful day!

yes it the theme i try changing it and it work but all my website code i added to back to default and all the code i use to design it to look ookay all of them is gone when i install the plugin Storefront but the add to cart button work on the pc but it working on mobile it only pc it not working on when i add the first theme which is hello elemontor is there how i can set it to work with hello elemontor and also pls check my payment gateaway also. just do as if you want to purchse for item and see what it will say when you click on complete odeer it will say page not found

this is the url of the error message on my page check it ?https://www.tradewithstephen.com/order-pay/333/?key=wc_order_CD5AahWkS2Sby

while this is the error message image url:?https://snipboard.io/vc8wuG.jpg?and?https://snipboard.io/OXvtYz.jpg

to have a better view start from the shop and go on

Hey there ??

Thanks for clarifying!

Since the issue with the “Pay Now” button is resolved when switching to a default theme, this indicates an issue with you current theme.

Since help with third-party themes is outside our scope of support, I’d suggest reaching out to the “Hello Elementor” theme developers for further help with this.

• Hello Elementor Support Forum

With regard to the 404 page error you are encountering after placing an order, it looks like you are currently using the Paystack payment gateway, correct?

As a first step, can you please place a test order using a different payment method, such as Direct Bank Transfer (BACS) and see if this resolves the issue? This will help us narrow down if the issue is caused by the Payment gateway or something else.

In the meantime, please can you navigate to WooCommerce →? Settings →? Advanced →?Page setup tab, and share a clear screenshot of the “Checkout endpoints” area:

Cheers!

when i try changing the payment gatway to direct bank tranfer it show me this.

https://snipboard.io/VjSKpb.jpg

and here is the screenshot of ?WooCommerce →? Settings →? Advanced →?Page setup?tab, and share a clear screenshot of the “Checkout endpoints” area: am the one that change it to be like that https://snipboard.io/XBFcUd.jpg

Hello stephenboluwatife2005

Thank you for your reply.

I understand you are seeing a critical error on your checkout page.

May I ask which theme is active and which plugins are active when you are trying to make this purchase?

It would be helpful if you could provide the current System Status Report of your site. This will give me a better understanding of the issue and help resolve it swiftly.

I look forward to your response. ??

Best regards.

here is the system report from my woo commoecre and am using hello elememnot theme

` WordPress Environment

WordPress address (URL): https://www.tradewithstephen.com
Site address (URL): https://www.tradewithstephen.com
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.27
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 8.0.33
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.6.1
WC Database Prefix: wpxc_
Total Database Size: 28.86MB
Database Data Size: 22.94MB
Database Index Size: 5.92MB
wpxc_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_actionscheduler_actions: Data: 3.50MB + Index: 1.72MB + Engine InnoDB
wpxc_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_actionscheduler_logs: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
wpxc_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpxc_e_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_e_submissions: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wpxc_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_e_submissions_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wpxc_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_scheduled_tasks: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wpxc_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpxc_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpxc_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wpxc_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_options: Data: 4.02MB + Index: 0.06MB + Engine InnoDB
wpxc_postmeta: Data: 2.52MB + Index: 0.16MB + Engine InnoDB
wpxc_posts: Data: 6.47MB + Index: 0.06MB + Engine InnoDB
wpxc_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_surecart_incoming_webhooks: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_surecart_integrations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpxc_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpxc_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpxc_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpxc_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpxc_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpxc_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpxc_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpxc_woo_wallet_transaction_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpxc_woo_wallet_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts

attachment: 9
custom_css: 1
customize_changeset: 6
elementor_library: 1
mailpoet_page: 1
nav_menu_item: 9
page: 23
post: 2
product: 7
revision: 200
sc_form: 1
shop_order_placehold: 5
um_directory: 1
um_form: 3
wp_navigation: 1
wp_template: 2
wp_template_part: 1
wpcode: 4 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (13)

Code Snippets: by Code Snippets Pro – 3.6.2
Elementor: by Elementor.com – 3.19.3
Essential Addons for Elementor: by WPDeveloper – 5.9.10
Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.0
WPCode Lite: by WPCode – 2.1.8
MailPoet: by MailPoet – 4.44.1
Maintenance: by WebFactory Ltd – 4.08
Mobile Menu: by Freshlight Lab – 2.8.4.2
PRO Elements: by PROElements.org – 3.18.3
Tawk.to Live Chat: by Tawkto – 0.8.2
Ultimate Member: by Ultimate Member – 2.8.3
Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.8.1
WooCommerce: by Automattic – 8.6.1 Inactive Plugins (3)

Google Listings and Ads: by WooCommerce – 2.6.0
Jetpack: by Automattic – 13.1.3
TeraWallet: by StandaloneTech – 1.4.10 Must Use Plugins (1)

Health Check Troubleshooting Mode: by – 1.9.1 Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – WC Pages

Shop base: #165 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page not set
My account: #171 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Hello Elementor
Version: 3.0.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-29 02:07:44 +00:00
Options: ?
Notes: 76
Onboarding: completed MailPoet

Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://www.tradewithstephen.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 19,019
Oldest: 2024-01-28 11:20:35 +0000
Newest: 2024-02-28 11:14:50 +0000

Failed: 525
Oldest: 2024-01-25 02:14:25 +0000
Newest: 2024-02-28 10:31:18 +0000

Pending: 7
Oldest: 2024-02-28 11:16:48 +0000
Newest: 2024-02-28 21:57:39 +0000 Status report information

Generated at: 2024-02-28 11:17:06 +00:00
`

Hello @stephenboluwatife2005,

Thanks for sharing more details on this.

yes it the theme i try changing it and it work?

As per your previous comments, it is possible the issue is related to the theme Hello elementor, as switching to a different theme fixes the issue, is that correct?

In that case, I’d recommend reaching out directly to their support team as third-party themes are out of our support scope.

Hope this helps.