Add to Calendar options don’t include links

Hi @haefele

Thanks for reaching out.

Could I ask for the URL of your event where the issue persists? I’d like to check it further on my end.

Please also provide the version of the following. This will help me understand how your system is set up.

• PHP
• WordPress
• The Events Calendar
• Theme

@d0153 thanks for looking into it!

The site isn’t a public one, so I unfortunately can’t link to it.

But I do see the same issue on your preview test sites. I think this one will work for the next couple days:

https://enviousthrush.build067.wpsandbox.app/event/202/

That event has an HTML link to a zoom call, and also a link in an Event Website block. But all of the Add to Calendar dropdown options export the event without the link.

While I can’t link you to our own private site, here’s info about it:

• PHP: 8.1.14
• WordPress: 6.1.1
• The Events Calendar: 6.0.8
• Theme: Shift

Hi @haefele

It seems like you are using PHP 8.1, which we still currently have incompatibilities with our plugins.?

See the article here: https://theeventscalendar.com/knowledgebase/k/php-8-support/.

Could you try downgrading your PHP to PHP 8.0 or 7.4 and check if that makes a difference? It would be best to use this version, which we fully support.

Let me know how it goes.

@d0153 While I can’t downgrade our site, I noted that your demo site has the same issue and is running php 7.4.33. I created this test event on your demo site, and it is missing all links when using Add to Calendar:

https://enviousthrush.build067.wpsandbox.app/event/202/

Hi @haefele

Thanks for your response. I tried adding the event to my Google calendar and the zoom link was added to the description as expected.

See- https://share.getcloudapp.com/p9uLvJZ0

For the other calendars, let me check with the team and I’ll get back to you once I have new information.

Hi @haefele

Thank you for patiently waiting.

I wanted to give you an update on this issue. At this time, we have been able to reproduce the problem and have identified a potential fix. Our engineers are working on the solution, though there are some complexities, and it will take some time to craft and validate before release.

I have added your case to our internal ticket. While we don’t have an ETA, you’ll get notified once there is an update and fix.

Please let me know if you have further questions or concerns.

Regards,
Darian

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Internal Bug Ticket: BTRIA-1685

@d0153 thank you for following up – I apologize that I missed your earlier reply.

Thank you for identifying a fix, and I’ll keep an eye out for updates. I do see the google calendar works, but my employer is a Microsoft client so we all need the Outlook integrations to work.

Hi @haefele

Thanks for your response. As soon as we release a fix for this issue we will post an update here in the thread.

Appreciate your patience so far. If you do have other concerns or issues you need help with, please create another support topic as indicated in the www.remarpro.com support guidelines.