Add ticket to custom post (i.e. forum topic)

[gabriellephilipsen]

Hi! I’m trying to add tickets to a custom post type, i.e. a forum topic (bbpress). I’ve enabled the post type in the Event Tickets settings and created a ticket on the topic backend. Then, I added the shortcode for the ticket to the topic post. However, this does not show up on the topic. Can you help me out?

The page I need help with: [log in to see the link]

[Abz]

Hi @gabriellephilipsen, I can see from your websites that you have Event Tickets Plus installed. Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users. There might be more to this issue, and we would like to take a closer look.

One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

Best,
Abz

[gabriellephilipsen]

Thanks Abz! As I have a nonprofit licence (thankyouthankyouthankyou!), I am not eligable for premium support, this is why I posted my question here. I’ll try to open a ticket but I think I can’t… can you still help me here maybe?

[Darian]

Hi @gabriellephilipsen

Thanks for your message. We understand your concern and can confirm that a nonprofit license unfortunately does not meet the requirements for premium support.

I added the shortcode for the ticket to the topic post. However, this does not show up on the topic

Could you provide a screenshot of what’s appearing on the topic and the shortcode you’re trying to use? I’d like to investigate it further on my side.

[gabriellephilipsen]

Thanks Darian, I appreciate your help! This is a screen recording of what I did and the result:

[video src="https://dedolfijn.com/wp-content/uploads/2023/08/Ticket_in_forum.mp4" /]

[Darian]

Hi @gabriellephilipsen

I appreciate you taking the time to provide a screen recording. I understand that the shortcode may not be working in the forum topic, but don’t worry, there is another solution. You can try adding the shortcode to a page and then sending the link instead.

I will also investigate the screen recording you provided and speak with the team. As soon as I have more information, I will let you know.

Thank you for your patience.

[gabriellephilipsen]

Thanks Darian! That is the workaround I chose now (in a post, but same difference ?? ) and that works. However, it would be nice if it would work directly from the topic. I’ll await your findings on that, thanks for looking into it!

[Darian]

Hi @gabriellephilipsen

It seems bbPress doesn’t support shortcodes on their Forum dicussions and replies. However, you could try adding the following snippet code in to your theme’s functions.php file.

add_filter( 'bbp_get_forum_content', 'do_shortcode' );
add_filter( 'bbp_get_reply_content', 'do_shortcode' );

reference: https://total.wpexplorer.com/docs/snippets/allow-shortcodes-in-bbpress/

As always, please test this on a staging site before applying it to your live site to avoid unnecessary downtime.

Let me know how it goes.

[Darian]

Hi @gabriellephilipsen

I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.

Let me know if there’s anything I can assist you with.

[Darian]

Hi @gabriellephilipsen

It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.