Add shipment tracking notification for customer

  • Hello,

    On our business customer portal we are informed that the “shipping confirmation” (Versandbest?tigung) service is not available and that we should use the “DHL package notification” (DHL Paketankündigung) instead. This should be added somewhere in the WooCommerce DHL settings for label creation. Could you please help us here, as I cannot see where to add this?

    Many thanks

    • This topic was modified 5 months, 1 week ago by dav74.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    Hello @dav74
    I’m not sure what is that exactly, can you provide more details? I’m not sure if we had something like that in the plugin settings

    thank you

    Thread Starter dav74

    (@dav74)

    Hi there,

    Apologies for the delay. Here is a screenshot: https://ibb.co/sjHfmVJ All orders show an exclamation mark now. Previously our customers got an email notification from DHL so they could receive live tracking. I am worried that now they do not get this, even though there is a tick-box to select on checkout.

    Thanks for your thoughts

    Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    Hello @dav74
    I still not sure what is that actually, but if you want to send an Email to the customer after creating the label, you can enable Tracking Email from the plugin settings :
    WooCommerce > Settings > Shipping > DHL Packet > Shipping Label Settings

    Thread Starter dav74

    (@dav74)

    Hello,

    Yes that option is ticked in our settings. The reson we were unsure is because of that screenshot I sent you, which says that “shipping confirmation” is not available and has been removed from the the delivery. I am not sure why it says that.

    Plugin Author Abdalsalaam Halawa

    (@abdalsalaam)

    Hello @dav74
    You check this with DHL support team, since its not related to our plugin

    thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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