• Resolved chris19866

    (@chris19866)


    We’re having a big problem with card testers using our donation form. We’ve blocked them by using the payment gateway’s checkout, so the transactions aren’t going through, but thousands of them are still appearing in our list of donations as ‘pending’. I’s like to stop the bots getting that fat by adding a recaptcha element to the donation form, but can’t see how to do it, or if it’s even possible.

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  • Plugin Author WPCharitable

    (@wpcharitable)

    @chris19866 Thanks for reaching out. Charitable does not have a captcha feature built in or anti spam built into the core plugin currently. If you are exclusively using the core plugin only, these suggestions have been helpful to those in the past:

    • Create a custom page for your donation page using the donation form shortcode. In the past this has worked against bots finding the default Charitable page. 
    • Inform your hosting company that you are experiencing bot attack and ask them to look at traffic logs and potentially suspicious IPs (IP addresses might be recorded as well in the donation details in Charitable depending on what version of Charitable you are using). 
    • Asking users to register and login to donate is highly effective and there are several WordPress plugins that make this easy. 
    • Add a custom field to your form and make it required – his should prevent the form from being submitted in some scenarios and has been effective for some in the past. 
    • Finally adding a CAPTCHA to the donation page is technically possible but would require a developer and is outside the scope of the support we are able to provide here. Some WordPress plugins might be able to help here. 
    Plugin Author WPCharitable

    (@wpcharitable)

    I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

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