add particular emails to a banned list

Hello,

You can add any IP or email address to your personal lists:

https://cleantalk.org/help/blacklist-usage

Did it help?

Before I added the specific email address to ‘Personal List’, the client reported that that had have not had any direct from that email address in the last 12 hours, (i.e. since I added the site to the ‘Anti-Spam Service’).

After I added the specific email address to ‘Personal List’, & sent another test enquiry form, in which I included that specific email in the email field, the client still received that test enquiry form email.

The Anti-Spam Log for today is reporting a single block, but it’s associated with a different email address, reporting:

Contact form data denied
Contain links: 1
Spam attacks: 314

Email addresses added to the personal blacklists should be blocked. Please check if you entered the address correctly and using the right access key.

It looks like there is at least one instance of that problem [email protected] email being blocked today by the Clean Talk system.

It will be interesting how the spam emails play out over the coming days.

Are there any issues with spam filtering now?

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

I havn’t heard back from the clien, so it sounds like it’s at least satisfactory. Thanks

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