• Resolved mborin

    (@mborin)


    I have products with Add-ons. When I order the main product the add-ons only update on the first quantity. They do not update in quantity when I update the main product’s quanity.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Would you mind sharing more details about the Add-ons you’re using, please?

    WooCommerce does not come with a built-in feature to support add-ons.

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter mborin

    (@mborin)

    Woocommerce make this plugin https://woocommerce.com/products/product-add-ons

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.wataboard.com
    Site address (URL): https://www.wataboard.com
    WC Version: 3.8.1
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.3.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 256 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 5000
    cURL Version: 7.67.0
    OpenSSL/1.0.2t
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    MaxMind GeoIP Database: ?
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    _VZC_wffilemods: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    _VZC_wfhits: Data: 0.42MB + Index: 0.20MB + Engine InnoDB
    _VZC_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _VZC_wfissues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    _VZC_wfleechers: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    _VZC_wflockedout: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    _VZC_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    _VZC_wflogins: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    _VZC_wfnet404s: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _VZC_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    _VZC_wfscanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    _VZC_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    _VZC_wfthrottlelog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _VZC_wfvulnscanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    _VZC_wpc_comments_subscription: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _VZC_wpc_phrases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _VZC_wpc_users_voted: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _VZC_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _VZC_wsal_metadata: Data: 7.22MB + Index: 5.46MB + Engine MyISAM
    _VZC_wsal_occurrences: Data: 0.46MB + Index: 0.66MB + Engine MyISAM
    _VZC_wsal_options: Data: 2.29MB + Index: 0.00MB + Engine MyISAM
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (68) ###
    
    Admin Menu Editor: by Janis Elsts – 1.9.3
    Advanced Cron Manager: by BracketSpace – 2.3.9
    Akismet Anti-Spam: by Automattic – 4.1.3
    Amazon Web Services: by Delicious Brains – 1.0.5
    Autoptimize: by Frank Goossens (futtta) – 2.5.1
    Code Snippets: by Shea Bunge – 2.13.3
    Custom Content by Country (from iControlWP): by One Dollar Plugin – 2.18.180726
    Customer Reviews for WooCommerce: by ivole – 3.90
    Webcraftic Disable Admin Notices Individually: by Webcraftic  – 1.1.1
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.0
    Envato Market: by Envato – 2.0.3
    Error Log Monitor: by Janis Elsts – 1.6.9
    Exclude Pages from Navigation: by Simon Wheatley – 1.92
    WordPress File Monitor: by nicolly – 1.0.9
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.10
    Google XML Sitemaps: by Arne Brachhold – 4.1.0
    GTmetrix for WordPress: by GTmetrix – 0.4.4
    Instant Articles: by khromov
    titanas – 1.4
    
    Itthinx Updates: by itthinx – 1.2.0
    Jetpack by WordPress.com: by Automattic – 8.0
    Multiple Themes: by David Gewirtz – 7.1.1
    User Profile Picture: by Ronald Huereca – 2.3.9
    Newsletter: by Stefano Lissa & The Newsletter Team – 6.4.0
    P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
    PixelYourSite: by PixelYourSite – 7.1.4
    Product Code for WooCommerce: by Artios Media – 1.0.6
    Recover Abandoned Cart: by Fantastic Plugins – 21.2 – Not tested with the active version of WooCommerce
    Rank Math SEO: by Rank Math – 1.0.35.3
    Shortcodes Ultimate: by Vladimir Anokhin – 5.6.1
    StopBadBots: by Bill Minozzi – 5.58
    Storefront Footer Text: by Wooassist – 1.0.1
    Storefront Header Picker: by Wooassist – 1.0.2
    Title Toggle for Storefront Theme: by Wooassist – 1.2.4
    Title Remover: by WPGurus – 1.2.1
    Two Factor Authentication: by David Nutbourne + David Anderson
    original plugin by Oskar Hane – 1.6.4 – Not tested with the active version of WooCommerce
    
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.21
    
    Use Google Libraries: by Jason Penney – 1.6.2.3
    User Switching: by John Blackbourn & contributors – 1.5.3
    wBounce: by Kevin Weber – 1.8.1
    WC Duplicate Order: by Jamie Gill – 1.7 – Not tested with the active version of WooCommerce
    Product Feed PRO for WooCommerce: by AdTribes.io – 7.0.3
    Woo Product Table: by CodeAstrology – 2.3 – Not tested with the active version of WooCommerce
    CartBounty - Save and recover abandoned carts for WooCommerce: by Streamline.lv – 4.3.1
    WooCommerce Admin: by WooCommerce – 0.23.1
    WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.14 – Not tested with the active version of WooCommerce
    WooCommerce Appointments: by BookingWP – 4.8.8
    WooCommerce Cost of Goods: by SkyVerge – 2.9.2
    WooCommerce Create Customer on Order: by cxThemes – 1.36 – Not tested with the active version of WooCommerce
    WooCommerce Export Customer Email: by MH Mithu – 1.3 – Not tested with the active version of WooCommerce
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
    WooCommerce Hear About Us: by SiteOptimo – 1.5.2 – Not tested with the active version of WooCommerce
    WooCommerce HTML5 Video: by Webilop – 1.7.10 – Not tested with the active version of WooCommerce
    WooCommerce Notification Premium: by Andy Ha (villatheme.com) – 1.4.1 – Not tested with the active version of WooCommerce
    WooCommerce Out of Stock Message: by Kharis Sulistiyono – 1.0 – Not tested with the active version of WooCommerce
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.2
    WooCommerce Services: by Automattic – 1.22.2
    WooCommerce: by Automattic – 3.8.1
    WooDiscuz - WooCommerce Comments: by gVectors Team (A. Chakhoyan
    G. Zakaryan
    H. Martirosyan) – 2.2.3 – Not tested with the active version of WooCommerce
    
    WP File Manager: by mndpsingh287 – 5.5
    WP Mail SMTP: by WPForms – 1.8.1
    WP Mail From II: by Ben Huson – 1.1.1
    WordPress Persistent Login: by Luke Seager – 1.3.8
    WP Rocket | Redirect non-www to www: by WP Rocket Support Team –
    WP Security Audit Log: by WP White Security – 3.5.2.1
    WP Server Stats: by Saumya Majumder – 1.6.8
    WP Super Cache: by Automattic – 1.7.0
    WPS Hide Login: by WPServeur
    NicolasKulka
    tabrisrp – 1.5.4.2
    
    YITH Pre-Order for WooCommerce: by YITH – 1.2.5
    
    ### Inactive Plugins (4) ###
    
    Redirection: by John Godley – 4.5.1
    Slider Revolution: by ThemePunch – 6.1.5
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Not tested with the active version of WooCommerce
    WPC Frequently Bought Together for WooCommerce: by WPClever.net – 1.5.6
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (3) ###
    
    Endurance Page Cache: by Mike Hansen – 1.5
    p3-profiler.php: by  –
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: appointment (appointment)
    composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #68 - /shop/
    Cart: #11000 - /cart/
    Checkout: #11001 - /checkout/
    My account: #11002 - /my-account/
    Terms and conditions: #10893 - /legal/
    
    ### Theme ###
    
    Name: Storefront
    Version: 2.5.3
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 0
    Oldest: 2019-11-15 21:15:16 -0600
    Newest: 2019-12-16 20:26:30 -0600
    
    Pending: 2
    Oldest: 2019-12-16 21:26:30 -0600
    Newest: 2019-12-16 21:26:30 -0600
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 17,462
    Oldest: 2019-04-02 09:09:19 -0600
    Newest: 2019-06-06 19:11:01 -0500
    
    
    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Thank you for getting back to us with System Status Report and more details on the behavior you’re seeing.

    That said, this support forum is for support with the open-source WooCommerce plugin only.

    Support for?Product Add-ons?is provided at https://woocommerce.com/my-account/create-a-ticket/?form=ticket.

    Please login to WooCommerce.com with the account you’ve used to purchase
    Product Add-ons, select?Product Add-ons?from the dropdown so that the query ends up in the right queue.

    Please also include the System Status Report and any additional details (a link to this forum topic would work as well).

    I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Add-ons do not update on quantity update when ordering’ is closed to new replies.