Add new ticket from backend non-admin?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hello,

    From back-end, only three user roles will able to raise ticket in pro version:

    1. Administrator
    2. Support Supervisor
    3. Support Agent
    Thread Starter leighk

    (@leighk)

    Thanks for letting me know. This isn’t what I expected from reading the description.,
    It’s OK, it’s a really good plugin.

    Thing is, I have no need for the plugin now and would like to request a refund based on the fact that it doesn’t fulfil my needs based on what I had understood from the description.

    Thank you and really appreciate you replying.
    Please let me kmnow how we go about getting a refund

    Warm Regards

    Leigh

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hi Leigh,

    Please login to your account on our site and raise new ticket for refund.
    Our team will review and make refund within 2-3 working days.

    I feel sorry that we couldn’t fulfill your needs but we’ll consider your need for adding more features in future.

    Pradeep

Viewing 3 replies - 1 through 3 (of 3 total)
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