Add new order

  • hairyhobo

    (@hairyhobo)


    1 week ago

    hello

    I’ve sent out a custom order, via “add new order” to a customer that is registered on our website.
    The customer receives an email with a copy of the invoice and a link to pay.
    The customer clicked on the link and followed the instructions but they failed on the payment (for what ever reason), via payl8r.
    The customer has said they tried the link in the email again and they werent able to pay or its not there any more, which i guess they mean the payment option screen isnt there and “This order cannot be paid.” message is appearing.

    Should i change the status of the order to “pending payment” and resend order details to the customer again? and will this allow them to get to the payment gateway screen again?
    Or do I have to create a new manual order again?

Viewing 1 replies (of 1 total)
  • Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @hairyhobo ,

    Thanks for reaching out and for the clarification from the earlier thread.

    Should i change the status of the order to “pending payment” and resend order details to the customer again? and will this allow them to get to the payment gateway screen again?

    To answer, when an order fails payment, the link may expire for security reasons. So, yes, please set the order status to “pending payment.” This will allow you to resend the order details to the customer. They should then see the option to attempt payment again.

    You won’t need to create a new order. Just ensure the payment method is set up correctly. If there’s still trouble, you might want to check in with Payl8r to make sure everything’s good on their end.

    Hope that helps!

Viewing 1 replies (of 1 total)
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