Add New goes to HTTP ERROR 500

  • Resolved ellayafa

    (@ellayafa)


    7 years, 1 month ago

    Hello,
    I just installed this plug-in and whenever I try to add a new forms it gives me an error
    “This page isn’t working x is currently unable to handle this request.
    HTTP ERROR 500”

    Any ideas why this could be?

    Many Thanks

    • This topic was modified 7 years, 1 month ago by ellayafa.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author fatcatapps

    (@fatcatapps)

    Hello There,

    50X range error codes usually point to a server side issue causing it to be unable to complete the request.

    We don’t have any other reports of this so it would make sense that it is a conflict or server issue. I would start by checking for conflicts, and then contacting your host if no conflict is found.

    To search for conflicts, please follow these steps.

    1. First please deactivate all plugins except Optin Cat and see if the issue persists.
    2. If the issue is resolved, reactivate your plugins one by one to see if the issue returns.
    3. If no conflict is found among your plugins, try reverting to a default WP theme like ‘Twenty Sixteen’, or ‘Twenty Seventeen’, and see if the issue is resolved.

    Head here for some more detailed instructions:
    https://fatcatapps.com/knowledge-base/search-for-conflicts/

    If the issue appears to be caused by a conflict with another theme or plugin, let us know, and also contact the author of the conflicting software.

    If it is not, your host may have more answers. This is not something we’ve seen before.

    I’ll leave this open for a while, please let us know what you find.

    Regards.

    Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    It’s been a few days since we replied last. We just wanted to make sure that your issue got resolved or you had any other queries. I would like to inform you that I will mark this thread as resolved in a few days if we do not get a reply back from you within a few days.

    Thanks.

    Thread Starter ellayafa

    (@ellayafa)

    I am really sorry for the late reply, I have uninstalled the plugin as I tried everything to resolve the issue. I might try reinstall it later today and see what happens.

    I appreciate your responses and helpful posts.

Viewing 3 replies - 1 through 3 (of 3 total)
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