add media white page

  • Resolved robb1e

    (@robb1e)


    3 years, 1 month ago

    hi

    I am trying to creata a new campaign template. When I click on the ‘Add Media’ button in the editor all i get is a white page, no images or text at all.
    The ‘Add Media’ works fine in wordpress pages and posts but does not work using Email Subscribers.

    Could you advise of any possible reasons for this as well as any solutions?

    Many Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello @robb1e ,

    We are extremely sorry for the convenience caused to you.

    We are able to replicate it at our end and will soon fix it in the upcoming version.

    At present, if you need to design and send emails, you can directly do it from on the Campaigns page.

    Also there you can use our new Drag and Drop editor or WordPress Classic editor as per your convenience. At present in the classic editor mode, you can use your existing created templates and make campaign-specific changes there. Also, you can save the campaign as a draft in case if you need to send it later.

    You can refer to the following screen recordings for more information on how to create campaigns using Drag & Drag editor and the Classic editor.

    Thank you.

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hello @robb1e,

    We have released a new version 5.3.2 with the fix for this issue.

    With the latest version, you should now be able to upload media on the template screen without any issue.

    Please update the plugin and let us know how it goes.

    Let us know if you have any further queries.

    Thank you.

    Thread Starter robb1e

    (@robb1e)

    Hi guys

    Adding media is now fixed so thank you very much for the quick turnaround with this issue.

    Great job ??

    Robbie

Viewing 3 replies - 1 through 3 (of 3 total)
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